Social Services Liaison

SLP Operations, LLC•Abilene, TX

14h•Onsite

About The Position

The Social Services Liaison supports residents and families by assisting with communication, resources, documentation, and resident-centered services in collaboration with facility leadership and the interdisciplinary team.

Requirements

Previous experience in long-term care, healthcare, customer service, community services, human services, or related environment preferred.
Must be able to interact positively and professionally with residents, families, staff, and community agencies.
Strong communication, organization, and interpersonal skills.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to work collaboratively with employees at all levels.
Must demonstrate compassion, patience, professionalism, and respect for residents and families.
Must be able to maintain consistent attendance and be willing to work irregular hours, as needed.
Ability to walk, reach, bend, stretch, pull, and perform other physical activities as required to perform job duties.
Adequate fine and gross motor coordination to carry out required tasks.
Ability to read, write, and speak fluent English to communicate effectively with residents, families, staff, and community agencies.

Nice To Haves

Previous experience in long-term care, healthcare, customer service, community services, human services, or related environment

Responsibilities

Serve as a friendly and supportive point of contact for residents and families regarding non-clinical social service needs and general questions.
Assist residents and families in identifying available facility resources, community resources, support services, and financial assistance programs.
Provide residents and families with information regarding available resources and assist with connecting them to appropriate departments, agencies, or community organizations.
Assist with communication between residents, families, facility staff, and community agencies as directed.
Participate in resident-centered activities and initiatives designed to support residents' social and emotional well-being.
Assist with coordinating family meetings, resident events, and other activities that promote communication and resident engagement.
Assist with gathering and maintaining information and documentation related to social service activities, resident concerns, family contacts, and resource referrals.
Assist with obtaining information from residents and families and communicate relevant information to the appropriate facility leadership or interdisciplinary team members.
Follow up on non-clinical resident and family requests and communicate concerns to the appropriate member of the facility team.
Assist with providing residents and families with information regarding facility processes, available services, and community resources.
Support resident and family communication during transitions of care by coordinating information and directing questions or concerns to the appropriate member of the care team.
Maintain resident confidentiality and treat residents with kindness, dignity, and respect in accordance with Resident Rights.
Work collaboratively with nursing, administration, activities, admissions, and other departments to promote a positive resident experience.
Assist with maintaining an organized and welcoming Social Services area and resource materials.
Participate in facility meetings, training, and quality improvement activities as assigned.
Maintain professional relationships with residents, families, staff, and community organizations.
Performs other duties as assigned.