Social Services Director

Portsmouth Health and Rehab•Portsmouth, OH

4d•Onsite

About The Position

The Social Services Director plans, organizes, supervises, and directs the administrative and operational activities of the Social Services Department in accordance with applicable federal, state, and local standards, guidelines, regulations, and facility policies and procedures. The role oversees the department’s services to help residents attain or maintain their highest practicable well-being. The Director oversees preadmission services, participates in interdisciplinary evaluations of residents’ needs for institutional care, and completes or oversees the social services component of comprehensive assessments and PASARR Level I. The role also contributes to facility policy development and ensures social services actions are properly documented in residents’ medical records in accordance with legal, ethical, and professional standards. The Director establishes and evaluates departmental quality assurance procedures; oversees advance care planning and regular review of advance directives; and ensures staff know residents’ code status and end-of-life wishes. The role supports residents and their representatives in understanding health care options, raising grievances, and obtaining resolution. The Director reviews and documents grievance responses, ensures follow-through by Social Services staff, tracks trends, and reports findings to the facility’s QAPI program as requested. Other duties may be assigned.

Requirements

A bachelor’s degree in social work or another human services field, including sociology, gerontology, special education, rehabilitation counseling, or psychology.
One year of supervised social work experience in a health care setting working directly with individuals.

Responsibilities

Oversee the development, implementation, supervision, and ongoing evaluation of the Social Services Department.
Complete or direct and delegate completion of the social services component of comprehensive assessments.
Oversee preadmission services, participate in interdisciplinary evaluations of residents’ needs for institutional care, and complete PASARR Level I.
Participate in facility policy development to positively affect the quality of resident care.
Ensure social services actions and interactions are adequately documented in residents’ medical records and uphold legal, ethical, and professional social work standards in written records.
Establish departmental quality assurance procedures and modify them when appropriate.
Oversee advance care planning for each resident upon admission and ensure advance directives are reviewed regularly with residents or their representatives.
Ensure staff are informed of residents’ code status and end-of-life wishes, and help educate residents and representatives about health care options and their ramifications.
Assist residents in voicing grievances and obtaining resolution.
Review complaints and grievances and prepare written reports describing actions taken to resolve them.
Collect grievance reports from Social Services staff and ensure follow-through and resolution according to facility policy.
Track grievance trends and report findings to the facility’s QAPI program as requested.
Perform other duties as assigned.