SOCIAL SERVICES COORDINATOR

AVOW HOSPICE INC

21h•Onsite

About The Position

Provides direct social services and counseling to patients and families in relation to anxieties and stress precipitated by life-threatening illness. Demonstrates understanding of Client-Centered Practice; death, dying, and bereavement process; crisis intervention; mental and emotional dysfunction. Knowledge of community resources and referrals made to support needs of patient/family. Demonstrates knowledge of human growth and development; conducts age-appropriate psychosocial assessments using appropriate communication techniques. Uses completed assessment to set patient-specific goals and identify desired interventions for movement toward successful outcomes. Demonstrates awareness of multi-cultural differences; provides culturally sensitive care including awareness of family-dynamics, i.e. roles/responsibilities, attitude toward sickness and death and end-of-life rites; and utilizes translation services, as needed. Assesses the emotional needs of the patient/family to provide the framework from which the care plan is developed. Involves patient and family in care decisions. Completes ongoing assessment of patient/family psychosocial needs and provides emotional support for the patient/family. Activities might include: completing cognitive assessments, assisting patient/family with Medicaid applications, funeral planning, hospice-to-hospice transfers, etc. Attends weekly Interdisciplinary Team Meetings to discuss patient’s plan of care with other members of the team. Identifies patient/family educational needs. Provides accurate information on hospice services and hospice benefits. Responds calmly, quickly, and displays teamwork in crisis situations. Exercises judgment in stressful conditions. Completes point of care patient charting and daily replication in accordance with agency policy. Meets Promise Model expectations in terms of Model Visit Design and Weekly Visit expectations. Fulfills on-call Family Support expectations (Full-Time staff). Routinely meets individual goals and assists the team in meeting departmental goals set by the manager. Available for holiday, on-call, weekend, illness and vacation coverage as needed. Performs other duties as assigned.

Requirements

Master’s Degree in Social Work from a school of social work accredited by the Council on Social Work Education (CSWE) required
1 year experience in a healthcare setting required
Valid Florida Driver's License.
Knowledge of basic typing skills, data entry and word processing software.
Database software and general knowledge of e-mail is required.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to clearly document in an Electronic Medical Record (EMR).
The ability to interpret and analyze data on a regular basis.
Must be able to apply basic mathematical skills in accordance to previous education level obtained.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Nice To Haves

Enrollment in state of Florida’s LCSW intern program preferred.
Bi-lingual language skills preferred.

Responsibilities

Demonstrate understanding of Client-Centered Practice; death, dying, and bereavement process; crisis intervention; mental and emotional dysfunction.
Knowledge of community resources and referrals made to support needs of patient/family.
Demonstrate knowledge of human growth and development; conducts age-appropriate psychosocial assessments using appropriate communication techniques.
Uses completed assessment to set patient-specific goals and identify desired interventions for movement toward successful outcomes.
Demonstrate awareness of multi-cultural differences; provides culturally sensitive care including awareness of family-dynamics, i.e. roles/responsibilities, attitude toward sickness and death and end-of-life rites; and utilizes translation services, as needed.
Assess the emotional needs of the patient/family to provide the framework from which the care plan is developed.
Involves patient and family in care decisions.
Complete ongoing assessment of patient/family psychosocial needs and provides emotional support for the patient/family.
Activities might include: completing cognitive assessments, assisting patient/family with Medicaid applications, funeral planning, hospice-to-hospice transfers, etc.
Attend weekly Interdisciplinary Team Meetings to discuss patient’s plan of care with other members of the team.
Identify patient/family educational needs.
Provide accurate information on hospice services and hospice benefits.
Respond calmly, quickly, and display teamwork in crisis situations.
Exercise judgment in stressful conditions.
Complete point of care patient charting and daily replication in accordance with agency policy.
Meet Promise Model expectations in terms of Model Visit Design and Weekly Visit expectations.
Fulfill on-call Family Support expectations (Full-Time staff).
Routinely meet individual goals and assist the team in meeting departmental goals set by the manager.
Available for holiday, on-call, weekend, illness and vacation coverage as needed.
Perform other duties as assigned