Social Services Case Manager - CAP

Gila, County of•Payson, AZ

1d•Onsite

About The Position

This position manages Community Action Program cases, processing applications and assessing clients' needs. Other administrative duties include data maintenance and arranging appointments. Coordinates community projects as needed.

Requirements

High School Diploma or GED.
Three (3) years experience or equivalent combination of education, training and experience.
Must possess and maintain a valid Driver’s License.
Customer and personal service knowledge.
Knowledge of other case management screening.
Knowledge of processing intake applications on potentially eligible clients.
Ability to determine client eligibility in accordance with program funding source guidelines and policy.
Ability to provide assistance to clients regarding utility assistance, disconnect prevention, and home eviction prevention.
Active learning skills.
Active listening skills.
Skills in communicating diplomatically.
Customer service skills.
Skills in persuading and influencing.
Problem recognition skills.
Problem solving skills.
Typing and data entry skills.
Ability to fully and quickly comprehend spoken words.
Ability to recognize problems and solve problems with deductive reasoning.
Constantly requires dexterity for keyboard operation.
May be required to lift work related materials, equipment or tools up to 25 lbs.
Incumbents in this position may be required to bend and twist.
Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.

Responsibilities

Assesses clients' needs and provides assistance, guidance and referrals to other programs.
Contacts applicants to make appointments and provide explanations on eligibility and required documentation.
Provides case management for clients of transitional housing program.
Maintains client database.
Maintains filing system.
Screens and processes intake applications.
Attends monthly interagency meetings for networking purposes.
Travels to deliver monthly services to residents.
Performs other duties as assigned.
Explains County procedures or processes, responds to public inquiries and participates in meetings.
Creates or edits documents, internal memos, emails, forms and formal letters.
Interacts regularly with internal coworkers and other departmental personnel over the telephone, by email, and/or in person.
Incidental contact with the public may occur as part of the work location.
Regularly (More than 55% but less than 70% in a year) interacts specifically with customers.