Social Services Associate Fairbanks (PCN 261003M)

State of Alaska•Fairbanks, AK

8d•Onsite

About The Position

The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Social Services Associate (SSA) located in Fairbanks, Alaska. This position is open to Alaska Residents only. The Social Services Associate is an administrative position supporting professional staff by gathering information for assessments, case planning and evaluation. Duties include providing parenting support during family contact to enable parents to practice parenting skills in a safe environment, accessing electronic databases, and providing information to professional staff to make necessary referrals for families to other agencies. The role involves working with families and children to enhance their capacities for a healthy start, safe and permanent homes, maintaining cultural connections, and realizing their potential. The successful incumbent will be courteous, professional, calm, motivated, efficient, and possess strong critical thinking skills. This position requires traveling 4+ times a month and overtime when deemed necessary. OCS Staff are considered essential and are expected to work during pandemics and other natural disasters. The agency supports a healthy work/life balance.

Requirements

One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the explanation and application of guidelines, policies, or services.
Valid Real ID Alaska driver's license.
Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
Child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.
Must be an Alaska Resident.
Ability to work after hours, on-call hours, through pandemics- natural disasters, and all holidays that land on their rotational work week.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products or services; is committed to providing quality products and services.
Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Nice To Haves

The successful incumbent will be courteous, professional in language and presentation, calm, motivated, efficient, and have strong critical thinking skills.

Responsibilities

Gathering information for assessments, case planning and evaluation.
Providing parenting support during family contact to enable parents to practice parenting skills in a safe environment.
Accessing electronic databases.
Providing information to professional staff to make necessary referrals for families to other agencies.
Working with families and children to enhance their capacities for a healthy start, safe and permanent homes, maintaining cultural connections, and realizing their potential.
Traveling 4+ times a month.
Working overtime when deemed necessary.
Working during pandemics and other natural disasters.