Social Service Worker 2

Portage County Ohio•Ravenna, OH

4d•Hybrid

About The Position

Under the direct supervision of a PCSA Supervisor, assists PCSA staff by providing at-home and in-office services to assigned families to ensure compliance with reunification plans. The incumbent is also responsible for providing educational and parent training services and maintaining regular contact with PCSA staff regarding visitation and at-home services. This role involves supporting PCSA case staff by providing services to assigned children, adults, and families, including scheduling appointments, completing referrals, administering drug screens, and obtaining medical/educational information. The position requires scheduling visits, monitoring parent and child interaction, providing education and parent training, assisting with Family Search and Engagement, facilitating Family Team Meetings and Semi-Annual Reviews, preparing documentation, collecting data, assisting adoptive families with resources, supporting the Independent Living program, transporting family members, coordinating meetings, typing correspondence, answering inquiries, entering documentation into the SACWIS system, reviewing and scanning documents, maintaining files, and testifying in court. The role also requires staying current in areas of responsibility through training and maintaining regular attendance. The incumbent will operate a motor vehicle as needed.

Requirements

Ability to operate computers for data input and retrieval.
Proficiency in Microsoft Windows, Microsoft Office and web browsers (Internet Explorer and Google Chrome).
Knowledge of CRIS-E, OIES, SACWIS, ODAPS, OWCMS, SETS, CFIS, MUNIS, MITS, BUY-IN, eGateway, eQuil, CCIDS, OCLQS, CLEARS, Courtview, Time Force, Traverse, Agency’s Digital Imaging systems and other systems as required by program area responsibility.
Operates equipment such as: personal computer, printer, calculator, multi-functional copier, fax machine, shredder, cell phone, camera and children’s car seats.
Adhere to the rules of the agency (i.e. take breaks/lunches when scheduled, clock in/out appropriately, conform to dress code policy).
Consistently at work and on time; Arrive at meetings and appointments on time.
Exhibit a positive and supportive attitude, open and receptive to constructive feedback and direction, exhibit patience and able to control and regulate emotions.
Communicate clearly and informatively using multiple methods and forms of media.
Present numerical data effectively.
Manage difficult or emotional customer situations.
Respond promptly and effectively to customer needs.
Solicit customer feedback to improve service.
Treat people with respect.
Keep commitments.
Maintain confidentiality.
Uphold organizational values.
Work with integrity and maintain high standards of integrity.
Make correct decisions and stand behind decisions.
Volunteer readily.
Undertake self-development activities.
Seek increased responsibilities.
Take independent actions and calculated risks.
Look for and take advantage of opportunities.
Ask for and offer help when needed.
Focus on solving conflict, not blaming.
Listen to others without interrupting.
Keep emotions under control and use reason when dealing with emotional topics.
Remain open to others’ ideas and try new things.
Approach others in a tactful manner.
React well under pressure.
Treat others with respect and consideration regardless of their status or position.
Accept responsibility for own actions.
Follow through on commitments; exercise common sense and good judgment about his/her appearance.
Balance team and individual responsibilities to help accomplish work goals.
Exhibit objectivity and openness to others’ views.
Give and welcome feedback.
Contribute to building a positive team spirit.
Put success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Support everyone’s efforts to succeed.
Demonstrate the ability to prioritize assignments & effectively schedule time.
Complete assignments on time, generate work in an allotted time, and complete work in an accurate and thorough manner.
Work consists of varied, non-standardized tasks requiring the knowledge of established policies, rules, procedures, and laws.
Errors in work may cause inaccuracies in reports or records resulting in affecting the work of others and affecting the safety and protection of children and elderly.
Incumbent performs active work that may require lifting up to fifty (50) pounds occasionally.
Incumbent performs the following physical activities: walking, standing, kneeling, crawling, bending, twisting, reaching above shoulders, reaching below knees, talking, hearing, driving and repetitive motions.
Incumbent performs work where the seeing job is close to the eyes and far away.
Peripheral and depth perception are also necessary.
Ability to drive at night.

Nice To Haves

May assist in training new employees.

Responsibilities

Provide at-home and in-office services to assigned children, adults, and families.
Schedule appointments and complete referrals to services.
Administer drug screens and obtain medical/educational information.
Schedule visits in compliance with court orders or as directed.
Monitor parent and child interaction during visits.
Report observations and activities of families to the assigned caseworker and supervisor.
Provide education and parent training to improve parenting skills.
Assist with completing Family Search and Engagement searches.
Facilitate and conduct Family Team Meetings and Semi-Annual Review (SAR) per OAC requirement and timelines.
Prepare accurate, timely, written documentation summarizing each staffing and provide a documented action plan.
Collect and monitor data on individual cases.
Assist in developing and collecting aggregate data for evaluation and planning purposes.
Assist adoptive families to access resources specific to their needs.
Assist with the Independent Living program.
Transport family members as needed or assigned.
Assist with the coordination of meetings.
Type routine correspondence/forms, process, copy and file documents.
Answer general inquiries on the phone and/or in person.
Enter assigned documentation into the SACWIS system.
Review and scan documents received into Traverse.
Maintain files to include case notes, documentation & verifications as required.
Testify in court as subpoenaed or assigned.
Keep current in areas of responsibility by attending skill development conferences, seminars, or State-sponsored programs.
Operate a motor vehicle as needed to perform the essential functions.
May assist in training new employees.
Perform other related Essential and Non-Essential functions as needed.