Social Service Worker

Southbridge Healthcare LP•Hamilton, ON

2d•Onsite

About The Position

Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario. Our mission is to maintain a best-in-class portfolio that consistently delivers excellence in care and services while ensuring economic sustainability. The Social Services Worker provides emotional, social, and practical support to residents and their families within the long-term care home. This role promotes resident well-being, dignity, and independence by addressing psychosocial needs, supporting transitions, and acting as a liaison between residents, families, staff, and community resources. The Social Worker ensures compliance with applicable legislation and professional standards while fostering a caring, resident-centred environment.

Requirements

Bachelor/Masters of Social Work (BSW/MSW) or Social Service Worker (SSW)
Current registration and in good standing with the Ontario College of Social Workers or Social Service Workers (or provincial equivalent).
Knowledge of the Fixing Long-Term Care Act, Residents’ Bill of Rights, and related regulations.
Strong interpersonal and communication skills with a compassionate, resident-centered approach.
Ability to manage sensitive situations with empathy and professionalism.
Strong organizational and documentation skills.
Ability to work effectively as part of an interdisciplinary team.
Knowledge of community resources, healthcare systems, and support services for seniors.
Accountability & legislative compliance

Nice To Haves

Experience in long-term care, healthcare, or gerontology preferred.

Responsibilities

Coordinate, plan, and participate in annual and new admission interdisciplinary care conferences.
Develop and deliver social work services and programs to support the psychosocial needs of residents and their families/advocates.
Provide counseling, advocacy, and emotional support to residents and families as needed.
Provide palliative and end-of-life care support to residents and families.
Identify and respond to concerns of potential financial or emotional abuse, collaborating with the interdisciplinary team to address issues.
Lead the home’s ethics committee and provide consultation to staff on ethical dilemmas, working together to resolve concerns.
Participate in committees related to resident care and overall facility operations as required.
Collaborate with the interdisciplinary team to plan and coordinate resident-centered care.
Provide education and consultation on social work topics through staff orientation, ongoing training, and seminars for staff, residents, and families.
Maintain accurate and confidential documentation in compliance with the Long-Term Care Homes Act, professional standards, and organizational policies.
Connect residents and families with appropriate community services, government programs, and advocacy organizations.
This role is accountable for ensuring the home’s nursing and personal care programs comply with the Fixing Long-Term Care Act, 2021 and the General Regulation (O. Reg. 246/22), including cooperating with inspectors, participating in mandatory reporting and supporting resident rights and family council processes.
The Director of Care must ensure that staffing, care-planning and clinical programs align with the Act’s requirements.