C/S Social Service Technician

State of Delaware•Dover, DE

About The Position

The incumbent enrolls eligible participants in the Women, Infants and Children (WIC) program, which provides supplemental food, nutrition education, and referrals for health and social services to pregnant, postpartum, and breastfeeding women, infants, and children up to age five. Duties include answering phones, scheduling appointments, interviewing clients, entering demographic information into the WIC computer system, and issuing vouchers to clients certified by a nutritionist. The role also distributes program resources and informational materials, assists clients with preliminary information and forms, provides routine program information, maintains records and completes reports and routine correspondence, gathers information used to determine benefit eligibility, follows up with clients, and refers clients to agencies for additional resources. The position may prepare or enter client activity data and address or refer routine complaints. It may also arrange or remind clients about appointments, follow up on missed appointments, reschedule as needed, and visit clients or help ensure they have adequate transportation. This is a casual/seasonal position and is not eligible for a pension, healthcare, or other benefits.

Requirements

Six months of experience in document processing, including reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures; resolving deficiencies; interpreting information; and tracking and monitoring activities.
Six months of experience in record keeping.
Knowledge of health or human services support, such as interviewing clients and assessing personal, health, social, or financial needs in accordance with program requirements, or coordinating with community resources to obtain client services.
Knowledge of using an automated information system to enter, update, modify, delete, retrieve or inquire about, and report on data.
Applicants must be legally authorized to work in the United States. DHSS does not provide employment-based sponsorship.
New hires must report to Statewide New Employee Orientation on their first day of employment.

Responsibilities

Enroll eligible participants in the WIC program.
Answer phones and schedule appointments.
Interview clients and enter demographic information in the WIC computer system.
Issue vouchers to clients certified by the nutritionist.
Distribute program benefits, resources, forms, brochures, fact sheets, and other related information.
Complete or assist clients in completing preliminary information and review forms for completeness.
Provide routine information about programs.
Write and mail letters; maintain records; submit required reports; and complete or type routine forms and letters.
Gather information in a standard format to help determine benefit eligibility.
Conduct assigned follow-up activities with clients.
Refer clients or cases to appropriate agencies for additional resources.
Prepare source documents for data entry and, as needed, enter data into an automated client information system.
Receive and record applicant, recipient, or vendor complaints about reception-area problems, resolve routine problems, or refer them to the appropriate worker.
Arrange or remind clients of interviews and related appointments, follow up on missed appointments, and reschedule when necessary.
Visit clients and/or help ensure clients receive adequate transportation, as needed.