Social Service Specialist II

State of Delaware•Dover, DE

About The Position

The Social Service Specialist II provides social service support to the Adams Public Health clinic through direct interaction with clients. The role interviews clients, gathers information, assesses needs, completes forms, and documents relevant information in the electronic medical record (EMR) or other databases. The position may also provide front desk coverage, including answering phones, scheduling, and entering patient information into the EMR. The work includes maintaining supportive contact with patients, clients, and families; coordinating with human services team members; connecting clients with appropriate agencies and resources; and maintaining records and statistical reports. The position may also conduct follow-up, help process cases toward resolution or service provision, and participate in community activities as assigned.

Requirements

Six months of experience in health or human services support, such as interviewing clients and assessing personal, health, social, or financial needs in accordance with program requirements, or coordinating with community resources to obtain client services.
Six months of experience in record keeping.
Six months of experience applying laws, rules, regulations, standards, policies, and procedures.
Six months of experience using an automated information system to enter, update, modify, delete, retrieve or inquire about, and report on data.
Must be legally authorized to work in the United States; DHSS does not provide employment-based sponsorship.
New hires are required to report to Statewide New Employee Orientation on their first day of employment.

Responsibilities

Interview clients, review cases, and compile information to complete required forms and data sheets.
Maintain supportive contact with patients, clients, and families.
Coordinate work with other members of the human services team.
Assist clients or refer clients and cases to appropriate agencies and resources.
Maintain, log, document, and record informational records and statistical reports.
Answer inquiries and provide information to agencies, clients, and other appropriate sources.
May supervise clients whose probation or parole is for minor crimes.
Guide, direct, and influence patients, clients, or families to help establish appropriate client behavior.
May follow up by verifying information through phone contact, personal interview, or computer screening.
Prepare information, make recommendations, and assist with processing cases for completion, resolution, or service provision.
May speak before community groups and serve on assigned task forces or committees.
May provide front desk coverage by answering phones, scheduling, and entering patient information into the EMR.