Social Service Specialist III

DOC/Prisons • Dover, DE

3d

About The Position

An incumbent performs specialized social service work involving emergency assistance and/or crisis intervention, helping clients address specific problem areas and/or life-threatening situations. The role includes assessing client eligibility and needs, identifying courses of action, documenting services, and connecting clients with agency and community resources. The duties listed are not exhaustive; incumbents may perform similar work not specifically listed.

Candidates must successfully complete all phases of the five-week Non-Security Basic Training Course, administered by the Department of Correction at the Steven R. Floyd Sr. Training Academy. Coursework includes physical, classroom, and hands-on training. Applicants must be legally authorized to work in the United States. Conditional offers for admission to the Department of Correction Academy are subject to a criminal background check, pre-employment drug test, medical examination, and baseline two-step tuberculin skin test. The applicant pays for the medical examination. New hires must attend Statewide New Employee Orientation on their first day.

The position is organized under an exclusive bargaining representative and is covered by a collective bargaining agreement according to its individual terms. The application and supplemental questionnaire are evaluated based on the applicant’s education, training, and experience as they relate to the job requirements. The State of Delaware is an Equal Opportunity employer and provides accommodations for applicants with disabilities.

Requirements

• Three years of experience in health or human services support, such as interviewing clients and assessing personal, health, social, or financial needs in accordance with program requirements, or coordinating with community resources to obtain client services.
• Three years of experience applying laws, rules, regulations, standards, policies, and procedures.
• Six months of experience making recommendations as part of a client’s service plan, such as clinical treatment, counseling, or determining eligibility for health or human services or benefits.
• Six months of experience in record keeping.
• Six months of experience using an automated information system to enter, update, modify, delete, retrieve or inquire about, and report on data.
• Applicants must be legally authorized to work in the United States.
• Successfully complete all phases of the five-week Non-Security Basic Training Course.
• For a conditional offer for admission to the Department of Correction Academy: successfully complete a criminal background check, pre-employment drug test, medical examination, and baseline two-step tuberculin skin test.
• Attend Statewide New Employee Orientation on the first day of employment.

Responsibilities

• Interview, assess, and advise clients to determine eligibility, needs, and courses of action.
• Provide phone counseling evaluations and crisis intervention to determine whether clients should be admitted to hospitals or other specialized treatment facilities, as needed.
• Document, verify, record, and report client information.
• Refer ineligible clients to appropriate agencies and resources.
• Provide coverage for other agency assistance programs as assigned.
• Use social services, other agencies, and community resources to address identified needs and problems.
• Maintain adequate records of services provided, including case files and related materials.
• Provide referral information to individuals and the general public.
• Promote effective public relations for the agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed