Social Service Specialist I-II
State of Delaware•Dover, DE
•Hybrid
About The Position
This position supports the Paid Family and Medical Leave program created by the Healthy Delaware Families Act. Duties include gathering information, answering employer questions and providing guidance, supporting program development, and providing customer service.
Requirements
- Six months experience in record keeping.
- Six months experience in applying laws, rules, regulations, standards, policies and procedures.
- Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
- Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
Responsibilities
- Provides information and referral services to enable clients to meet individual needs.
- Informs individuals of Federal, State and local programs/services available.
- Acts on behalf of individual or group to obtain services if necessary.
- Maintains record of all requests for services and classifies them.
- Acts as substitute for other workers when needed and provides coverage for other DSSC programs as assigned.
- Performs follow up activities with clients to assure client is receiving needed services as well as meeting their responsibilities.
- Provides transportation and schedules clients eligible for assistance.
Benefits
- Comprehensive benefit package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
