Social Service Manager

The Salvation Army Canada and Bermuda Territory•Dartmouth, NS

4d•CA$50,336 - CA$75,504•Hybrid

About The Position

The Program Coordinator provides ongoing monitoring and support for the various client-focused programs offered by Railton House in accordance with the Mission, Vision and Values of the Halifax Centre of Hope and The Salvation Army. The Program Coordinator directly oversees the general operation of Railton’s Residential Program as determined by approved policies and procedures, accreditation standards of The Salvation Army, and Statement of Work requirements of Correctional Services Canada (CSC). The Program Coordinator is to champion The Mission of The Salvation Army regarding the spiritual, emotional, and physical wellbeing of guests and clients.

Requirements

Post-secondary degree, certificate or diploma in Social Sciences or Administration
First Aid/CPR Certifications or willingness to obtain
Non-violent crisis intervention training or willingness to obtain
Alternative combinations of education and experience may be considered as it relates to customer service and program development.
Minimum of three (3) years of prior related experience, including, experience in a specialized social services program; or financial program inclusive of supervisory experience.
Supervisory/management skills and the ability to lead, coach and motivate.
Experience dealing with office equipment and tools.
Knowledge of community-based resources and experience networking with government and social service agencies as well as a proven track record of working with community-based organizations in front-line and senior leadership capacities, as well as prior case management experience, would be considered as assets.
Computer literate and knowledgeable, with a capacity to learn computer-based programs necessary for the position, experienced in MO Suite.
Knowledge of correctional and community-based resources, and the ability to network effectively within these sectors.
A high level of integrity, good judgment, and ability to maintain confidentiality.
Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Represent the organization in a positive, professional, and engaging manner.
Self-motivated/disciplined; a flexible self-starter with the ability to multitask in a fast-paced environment.
Ability to treat all clients with dignity and respect and work effectively with applicants and staff in a culturally diverse environment with individuals of diverse culture, socioeconomic, and ethnic backgrounds.
Sensitivity, awareness, and understanding of applicants needs, problems, interests, skills, deficiencies, and idiosyncrasies.
Attentive listening skills for the purpose of supervision, counseling, and conflict resolution.
Excellent interpersonal, organizational, and communication (oral and written) skills and respect to authority.
Strong organizational and time management skills with the ability to complete assignments and meet deadlines with minimal supervision.
Attention to detail, problem solving and analytical skills.
Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
Ability to organize and prioritize multiple tasks in a fast-paced environment.
Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities- as well as to support its values by example.
Screening through The Salvation Army Abuse Registry.
Ability to pass “Reliability Status” level of clearance as per CSC directive.
Valid NS Class 5 Driver’s License, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
Ability to provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.

Nice To Haves

experience in a specialized social services program; or financial program inclusive of supervisory experience.
Knowledge of community-based resources and experience networking with government and social service agencies as well as a proven track record of working with community-based organizations in front-line and senior leadership capacities, as well as prior case management experience, would be considered as assets.
experienced in MO Suite.
Knowledge of correctional and community-based resources, and the ability to network effectively within these sectors.

Responsibilities

Provides ongoing monitoring and developmental support for the various client-focused programs of Railton House, including Positive Lifestyles, Community Readiness, Breaking Free Connection Ministry, Chaplaincy and Client After-Care.
Gives leadership to the Railton House leadership team.
Directly oversees Railton House Residential Program, including coordination of property and building maintenance, improvements, and renovations within budget guidelines and according to Salvation Army and government policy.
Accomplishes Residential Program objectives by recruiting, training, and supervising front-line residential support and kitchen staff, including ongoing coaching and annual performance evaluations.
Works closely with the Business Manager and TSA HR services to establish and monitor productivity standards for staff under supervision, maintain reference manuals, resolve operational problems, and implement new procedures as appropriate.
Works with the Director of Programs to ensure that all programs meet contractual, legal and internal accreditation requirements.
Serves as a member of the Railton House Case Management Team, providing back-up support on individual case management, as necessary.
Oversees the health and safety of the residential facility and serves as Chair of Railton’s Health and Safety Committee
Develops and administers effective Fire Safety regulations and procedures, including a comprehensive disaster plan.
Demonstrates support of, and adherence to, the Mission / Values of The Salvation Army and Christian principles.
Builds a professional network and develops effective working relationships with mission and service partners.
Ensures that all matters related to public relations are handled according to the policies and procedures of The Salvation Army and CJS Railton House.
Performs other duties as assigned.
Monitors and supports the delivery and ongoing development of Railton House’s client programs.
Plans, directs, organizes, and controls the day-to-day operations of Railton House as a residential facility.
In consultation with the Director of Programs and COH Leadership Team, develops and implements policy and procedures in support of program delivery and residential operations.
Maximizes operating effectiveness and efficiency through the recruitment, training, coaching, motivation, and retention of staff under direct supervision.
Controls expenses within scope of responsibility according to budgetary limits and provisions.
Encourages an atmosphere of trust and respect among clients and staff while providing program support and oversight.
Maintains a working knowledge of current facility policies and procedures as stated in the Correctional & Justice Services Program Manual, as well as The Salvation Army “Communicable Disease Control” and “Emergency Services Disaster” Guidelines, and local “Fire & Safety” regulations.
Maintains a safe and healthy House environment for residents and staff by adherence to established procedures, legal requirements, enforcement of “House Rules” and the continual monitoring of Health & Safety practices in keeping with Greenfield House and Salvation Army policy
Must adhere to The Salvation Army Computer Access, Code of Conduct, Workplace Violence, Territorial Abuse, Whistleblower, and Respect in the Workplace Policies.
Maintains own personal development through attendance and participation in continuous education programs, conferences, in-services, workshops, etc.
Required to respond to expectations and needs of staff, clients, community stakeholders and service partners.
Deals with complaints and oversees/completes multiple task and projects.
Motivates staff to be adaptable to change.
Program financial accountability, record keeping, reports and statistics.
Program service delivery, customer service delivery accountability.
Responsibility for the wise use of resources.
May be authorized to spend, disburse, or collect small amounts of cash and implements the annual budget.