Social Service Coordinator

CCH•Houston, TX

2d•$23 - $29•Onsite

About The Position

The Social Service Coordinator supports senior residents in maintaining their independence and dignity so they can age in place in the community. The role answers questions, addresses concerns, and connects residents with basic needs and supportive services, including meals, housekeeping, transportation, personal services, financial assistance, and counseling. The coordinator builds rapport with residents while maintaining professional boundaries, identifies and helps address residents’ needs and preferences, supports resident autonomy, and assists with care plans and community-living concerns. The role also facilitates resident activities and support groups, coordinates services such as in-home support where appropriate and available, and advocates for residents within HUD and other regulatory requirements while respecting privacy and the rights of others. This is a full-time, non-exempt position based at Pecan Grove Manor in Houston, Texas. It reports directly to the Associate Director of Resident Services and has no supervisory responsibilities. The position requires continual sitting, typing, and repetitive computer use for up to eight hours per day, as well as frequent communication in person and by phone and video calls.

Requirements

High school diploma or GED required.
Demonstrated ability to serve with integrity, professionalism, and confidentiality.
Demonstrated working knowledge of supportive services and other community resources.
Demonstrated ability to advocate, organize, problem-solve, and provide results for residents.
Advanced written and oral interpersonal and communication skills.
Strong leadership skills, including the ability to motivate others and deliver constructive feedback tactfully.
Strong analytical and problem-solving skills.
Ability to use mediation and conflict-resolution techniques.
Excellent organizational skills, attention to detail, prioritization, and time management, with a demonstrated ability to meet deadlines.
Proficiency with Microsoft Office 365 and ability to learn the organization’s other systems quickly.
Satisfactory completion of a background check is required following a conditional job offer.

Nice To Haves

Bachelor’s degree in social work, psychology, or a related field strongly preferred.
Professional Service Coordinator (PSC) designation preferred.
Experience in an affordable housing environment preferred.

Responsibilities

Contribute to caring and positive working and living environments for employees and residents.
Build rapport with residents while maintaining appropriate professional boundaries to help them age in place successfully.
Support resident autonomy and dignity by identifying, linking, and/or providing services that help residents live as safely, independently, and comfortably as possible.
Identify resident needs and preferences through assessment, ensuring 95% of residents have been contacted for an assessment or reassessment in the past 12 months.
Identify, develop, and facilitate or attend 90% of resident activities each month.
Facilitate or arrange resident support groups that help residents process feelings and develop relationships in the community.
Assist residents with acquiring In Home Support Services when appropriate and available.
Help residents adhere to care plans and address behaviors that negatively affect community living, including conflicts between residents or between residents and staff.
Communicate with family members when appropriate.
Advocate for individual residents within HUD and other regulatory requirements while respecting their privacy and the rights of others.
Model and promote courteous, respectful, and non-confrontational communication.
Educate peers and others about the special needs of the resident population.
Perform other duties as assigned.