Social Service Coordinator

CCH•Antioch, CA

5d•$26 - $31•Onsite

About The Position

The Social Service Coordinator supports senior residents in maintaining their independence and dignity while aging in place. The role answers questions, addresses concerns, and links residents to basic needs and social supports, including meals, housekeeping, transportation, personal services, financial assistance, and counseling. The coordinator promotes resident autonomy and dignity by identifying, linking, and/or providing services that help residents live as safely, independently, and comfortably as possible. The position is based at Antioch Rivertown Senior Housing in Antioch, California, and is full-time and non-exempt. It reports directly to the Director of Resident Services and has no supervisory responsibilities.

Requirements

High school diploma or GED.
Demonstrated ability to serve with integrity, professionalism, and confidentiality.
Working knowledge of supportive services and community resources.
Ability to advocate, organize, problem-solve, and deliver results for residents.
Advanced written and oral interpersonal and communication skills.
Strong leadership skills, including the ability to motivate others and deliver constructive feedback tactfully.
Strong analytical and problem-solving skills.
Ability to use mediation and conflict-resolution techniques.
Strong organization, attention to detail, prioritization, and time-management skills, with the ability to meet deadlines.
Proficiency with Microsoft Office 365 and ability to learn the organization’s other systems.
Satisfactory completion of a background check is required after a conditional job offer.

Nice To Haves

Bachelor’s degree in social work, psychology, or a related field.
Professional Service Coordinator (PSC) designation.
Experience in an affordable housing environment.

Responsibilities

Contribute to caring and positive working and living environments for employees and residents.
Build rapport with residents while maintaining appropriate professional boundaries.
Identify resident needs and preferences through assessments and reassessments, ensuring 95% of residents have been contacted within the last 12 months.
Identify, develop, and facilitate or attend 90% of resident activities each month.
Facilitate or arrange resident support groups.
Assist residents in acquiring In Home Support Services where appropriate and available.
Help residents adhere to care plans and address behaviors that negatively affect community living, including conflicts between residents or between residents and staff.
Communicate with family members when appropriate.
Advocate for individual residents within HUD and other regulatory requirements while protecting their privacy and the rights of others.
Model and promote courteous, respectful, and non-confrontational communication.
Educate peers and others about the special needs of the resident population.
Perform other duties as assigned.