Social Service Aide 2 - Children, Youth & Families

Northampton County • Bethlehem, PA

16h

About The Position

The Social Service Aide 2 – Children, Youth & Families assists caseworkers in providing services to clients, including transportation and supervision of family visitation. The position works under the close supervision of a Caseworker Supervisor and does not supervise other employees.

The aide transports and accompanies clients to appointments and other services, supervises visits between children in placement and their parents or relatives, observes and documents client contact and behavior, and provides information to assigned caseworkers. The role also includes childcare during parents’ classes and appointments, maintaining visitation-room safety and cleanliness, delivering correspondence, and performing routine office and clerical duties. Employees perform a majority, but not necessarily all, of the listed duties.

The position requires a high school diploma or equivalency plus qualifying human-services public-contact experience, or an associate’s degree in a specified or related social science field. A valid, current driver’s license and acceptable driving record are required. A post-offer motor vehicle record check is conducted, and failure to pass the background investigation may result in the offer being rescinded.

Requirements

• High school diploma or general equivalency diploma and at least two years of full-time professional public-contact work experience in a human services agency, including at least one year of interviewing and obtaining information; OR an associate’s degree in Sociology, Social Welfare, Psychology, Gerontology, Criminal Justice, or another related social science field.
• Possess and maintain a valid, current motor vehicle operator’s license and an acceptable driving record.
• Successfully pass a post-offer motor vehicle driving record investigation.
• Knowledge of community resources and services; infant development, childcare, and/or care of people with mental disabilities; home management; personal health and sanitation; applicable rules and procedures; and office practices.
• Ability to recognize family problems and convey information to a professional social services worker or supervisor.
• Ability to instruct individuals in activities of daily living and/or care of infants and children.
• Ability to move and correctly install child passenger restraints.
• Ability to use an Outlook calendar to manage a daily schedule.
• Ability to evaluate and analyze information obtained through interviews, observation, reports, and records.
• Ability to establish and maintain positive working relationships and communicate effectively verbally and in writing.

Responsibilities

• Transport and accompany clients to medical appointments, social service organizations, placement, educational and training facilities, and court hearings.
• Supervise visits between children in placement and their parents, including exchanging children between resource or foster parents and biological parents or relatives.
• Document and report client contact, observations, behavior, and activities for case records.
• Provide information and reports to assigned caseworkers.
• Provide childcare for small groups of children while parents attend parenting classes or appointments at other agencies or court, and provide crisis childcare as needed.
• Ensure visitation rooms are safe and clean after visits and as needed.
• Deliver correspondence from caseworkers to clients and other professionals.
• Perform routine office and clerical duties, including caring for child restraint seats, maintaining file systems, operating office equipment, answering telephones, and taking messages.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED