Social Service Administrator

State of Delaware•Dover, DE

2d•Hybrid

About The Position

This position oversees the daily operations of the Division of Child Support Services’ Sussex County office and reports directly to the Deputy Director. This position supervises two Child Support Supervisors and two Administrative Specialists, ensuring effective service delivery and operational efficiency. Responsible for resolving complex client concerns, providing regulatory guidance on case processing, and supporting the development, implementation, and monitoring of state and federal policies, procedures, and regulations. Serves as a liaison with county, state, and community stakeholders.

Requirements

Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
Six months experience in developing policies or procedures.
Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months experience in narrative report writing.

Responsibilities

Monitors, evaluates, collects and analyzes program data.
Provides technical assistance and recommends course of action.
Prepares interpretative reports of program goals and objectives, provision of services and programs/services ability to meet standards and regulations.
Participates in developing policies, regulations, forms, proposal requests, implementing new procedures, monitors, develops, reviews, updates, negotiates contracts, and/or prepares grant applications.
Acts as liaison with operations' staff, State/Federal agencies and community organizations.
Analyzes problems, applies policy to problem situations, responds to requests for information and questions regarding services.
Assists as consultant, coordinator/liaison for special programs and/or projects.
Assesses impact of proposed rules on current operations financially and programmatically.
May supervise professional staff engaged in monitoring functions, special projects and/or clerical staff performing record keeping functions.