Social Security Claims Specialist
About The Position
The Social Security Claims Specialist joins Lincoln Financial’s Financial Services Organization supporting Group Protection. The role independently handles routine and non-routine Social Security Disability Insurance (SSDI) assignments in accordance with established procedures and guidelines. The specialist acts as a liaison among internal benefits teams, claimants, and legal representatives; explains SSDI benefits and how they coordinate with disability insurance policies; and monitors claims until a final Social Security decision is received. The position is available as a work-at-home role for employees residing outside a commutable distance to an office, or at listed alternate locations in Canonsburg, Pennsylvania; Fort Wayne, Indiana; Greensboro, North Carolina; Hartford, Connecticut; and Omaha, Nebraska. Relocation assistance is not available. The pay range is $23.13–$31.93, with anticipated new-hire pay between the minimum and midpoint. The role may be eligible for a discretionary Annual Incentive Program and other rewards, including Lincoln’s standard benefits package.
Requirements
- High school diploma or GED, or a minimum Associate degree in lieu of required experience.
- Strong written and verbal communication skills.
- Ability to work across multiple systems, databases, platforms, and software.
- Ability to adapt and remain flexible as business needs change.
Nice To Haves
- Two to three years of claims or other insurance operations experience directly aligned with the role; candidates with an Associate degree or above may have zero to one year of aligned experience.
- Ability to problem-solve and make independent decisions while providing compassionate customer service.
- Research and data-entry experience in a fast-paced environment.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Responsibilities
- Deliver routine work independently, following established procedures and guidelines, on time and within deadlines.
- Apply and expand role knowledge to increasingly complex situations.
- Review and interpret disability insurance policies, particularly provisions regarding other income and offsets.
- Contact and educate claimants eligible for SSDI, explaining differences and coordination between disability policy benefits and Social Security Administration benefits and adjudication.
- Provide initial guidance and ongoing communication regarding claimants’ Social Security responsibilities and follow-up items until a final determination is made.
- Accurately post Social Security offsets in applicable systems.
- Develop and maintain working relationships with SSDI vendors and claimant attorneys.
- Work with internal benefits and claims teams, providing information and updates about Social Security eligibility and determinations.
- Investigate issues, identify root causes, and recommend solutions to improve operational effectiveness.
- Maintain and update knowledge of SSDI guidelines and departmental policies and procedures.
Benefits
- The role may be eligible for the discretionary Annual Incentive Program.
- Other rewards may include long-term incentives and sales incentives.
- Lincoln’s standard benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
