Social Security Case Specialist

Farah & Farah•Jacksonville, FL
•Onsite

About The Position

Farah & Farah is seeking a dedicated, detail-oriented Social Security Case Specialist to assist clients with Social Security cases, manage cases through the entire process, and ensure timely filing of appeals and other required documentation with the Social Security Administration (SSA). This full-time, onsite role is based in a professional office setting and offers the opportunity to make a meaningful impact on clients’ lives. The position involves administrative and case-management work, communication with clients, management, attorneys, and SSA offices, preparation and organization of case documentation, and monitoring deadlines. The role requires strong organization, communication, attention to detail, computer skills, and the ability to work compassionately with clients in a fast-paced environment.

Requirements

  • Ability to thrive in a fast-paced environment.
  • Exceptional attention to detail and problem-solving skills.
  • Strong interpersonal skills and ability to follow direction.
  • Excellent organizational and multitasking abilities.
  • Proficient typing skills.
  • Solid computer skills, especially with Microsoft Word and Outlook.
  • Strong verbal and written communication skills.
  • Ability to empathize and communicate compassionately with clients.

Nice To Haves

  • Bilingual ability.

Responsibilities

  • Perform administrative duties, including scheduling, organizing case files, and managing logistics.
  • Communicate case updates to clients, management, and attorneys.
  • Maintain contact with SSA and hearing offices for case updates, decisions, and other claim information.
  • Maintain accurate paper and electronic filing systems.
  • Prepare legal documentation and correspondence for review and submission.
  • Monitor cases to ensure deadlines are met.
  • Follow up with clients and SSA to facilitate completion and processing of claims.
  • Collect, examine, and organize evidence and other legal documents for case preparation and attorney review.
  • Review and organize medical records to determine which records need to be requested.

Benefits

  • 401(k) with matching contributions.
  • Comprehensive health insurance.
  • Dental insurance.
  • Vision insurance.
  • Life insurance.
  • Short-term disability coverage.
  • Paid time off.
  • Employee assistance program.
  • Health savings account.
  • Referral program.
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service