Bilingual Social Security Case Manager

Disability Law Group•Troy, MI

About The Position

This role is for a Case Manager who manages clients' cases from start to finish, working closely with a specific attorney to gain a deep understanding of each client's unique situation. The position offers independence, flexibility, and responsibility over case files. The Case Manager plays a vital role in supporting clients through the Social Security disability claims process, ensuring seamless communication, meticulous case management, and timely follow-ups. The ideal candidate is empathetic, organized, detail-oriented, and has a client-first mindset.

Requirements

High school diploma or equivalent
At least one year of experience in case management, social services, or customer service.
Strong verbal and written communication skills.
Excellent organizational skills with the ability to manage multiple cases and deadlines.
Proficiency in Microsoft Office and case management software.
Attention to detail in preparing and reviewing medical documents.
Empathy and patience when working with clients with disabilities.
Ability to build strong professional relationships with clients, attorneys, and agency representatives.
Proactive in addressing case issues and resolving client concerns.
Knowledge of Social Security disability processes or willingness to learn.

Nice To Haves

An associate’s or bachelor’s degree in social work, legal studies, or related field
Familiarity with Social Security disability claims and legal processes.
Preferred experience with USDC cases
Experience with electronic medical records (EMR) or CRM systems.
Engagement in volunteerism or advocacy for underserved populations.

Responsibilities

Must be fluent in ARABIC
Preparing and submitting medical documents at each stage of the disability process.
Speaking with clients to address their case status, medical updates, and questions.
Communicating with Disability Determination Services, Social Security Field Offices, and the Office of Hearings Operations (OHO) to make sure the case is proceeding accordingly.
Maintain close communication with partnered attorney(s) to assure information is accurate and updated regarding the client and their case.
Answer/make calls regarding medical record review and file preparation.
Maintain daily communication with clients and the Social Security Administration (Field Offices, Disability Determination Services, Office of Hearing Operations, Appeals Council) to provide updates and address questions.
Email Work Product (WP) to clients along with Medical Source Statements (MSS) and log all incoming mail and faxes, including hardship proofs, client letters, and other important documents.
Submit medical records and MSS to DDS/OHO, transfer documentation to appropriate offices (FO/OHO), and upload briefs via Electronic Records Express (ERE).
Conduct final development calls for upcoming hearings, request and follow up on medical records two weeks prior to hearings and after, and ensure all necessary documentation is in place.
Regularly check ERE for updates and decisions from Administrative Law Judges (ALJ) and the Appeals Council, set follow-up steps, and route decisions to appropriate channels for further action.
Perform status checks on pre-hearing files 30 days after submission to confirm receipt and accuracy of the appeal (501), resetting follow-up tasks every 60 days as needed.
Collaborate with internal and external stakeholders to streamline case workflows and enhance client experiences.