Social Insurance Specialist (Claims Specialist) (ICTAP) (TEMP)

Social Security Administration•Caldwell, ID

1d•Onsite

About The Position

This temporary position is located in the Caldwell, Idaho Field Office. Claims Specialists interview members of the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and supplemental security income, including State supplements. They resolve discrepancies, clarify issues, and make final decisions about initial and post-entitlement benefits and payments. They adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by the Social Security Administration. The position is temporary for up to one year, may be extended, and will not become permanent. Multiple work schedules are available, up to 40 hours.

Requirements

Proof of ICTAP eligibility is required.
U.S. citizenship is required.
Selective Service registration is required if applicable.
Applicants must have 52 weeks of specialized experience at the GS-9 level or equivalent, in or related to the work of the position. Examples include developing, examining, investigating, or authorizing claims under programs for SSA benefits, health insurance, pension plans, income maintenance, or related programs.
Applicants must have 52 weeks at the GS-9 level or higher to meet the time-in-grade requirement.
Applicants must pass a Competency Assessment Interview Process (CAIP) panel interview demonstrating aptitude for meeting and dealing with the public, including clear speech, listening, establishing confidence, putting others at ease, and organizing and expressing thoughts clearly.
Applicants must meet all qualification requirements by the announcement closing date.
ICTAP applicants must have held a GS-11 or above, be in the commuting area of the duty location, and be well qualified for the position. Under numeric rating procedures, qualified ICTAP applicants must receive a rating of 85 or higher to be eligible for selection.
If qualifying based on education or satisfying an educational requirement, applicants must submit transcripts with the required academic information. Selected applicants may be required to provide official college transcripts before the personnel action's effective date.
For GS-11 education qualification, applicants need a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent, or an LL.M. Experience and graduate education beyond the second year may be combined to meet the minimum qualification requirement.

Responsibilities

Interview the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and supplemental security income, including State supplements.
Resolve discrepancies and clarify issues related to claims and eligibility.
Make final decisions on initial and post-entitlement benefits and payments.
Adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under SSA-administered programs.