Social Navigator

Mint Health + Drugs•Edmonton, AB

40d•Hybrid

About The Position

Mint Health + Drugs is a growing healthcare organization with a simple but important purpose: to help people access the care, service, and support they need in the communities we serve. We are pharmacist-led, people-focused, and committed to creating a workplace where accountability, teamwork, and service excellence matter. Our teams work hard, support one another, and take pride in delivering care that is professional, compassionate, and practical. At Mint, every role contributes to the experience we create for our patients, customers, partners, and employees. We are looking for people who bring initiative, reliability, sound judgment, and a genuine desire to make a positive impact. As we continue to grow, we are looking for a Social Navigator to join our team at our Church Street location in downtown Edmonton and help us deliver the Mint experience — thoughtful service, strong collaboration, and care that puts people first. About the Ace Team: The Adherence and Community Engagement (ACE) Team is a multidisciplinary outreach team dedicated to engaging hard to reach people experiencing health and social inequity. The ACE Team manages 2 teams with each having a complex caseload of 25-35 clients, operating 7 days a week, 365 days a year to provide wrap around health and social supports. We recognize that a client’s health outcomes and their ability to address their basic needs, goes hand in hand. ACE is a dedicated group of pharmacists, nurses, outreach, and social workers who go above and beyond everyday for their clients.

Requirements

Diploma in Social Work is required.
Police Information Check with Vulnerable Sector.
Active Alberta Class 5 Driver’s License, clean 3-year Drivers Abstract.
Certifications (or willingness to obtain): Standard First Aid and CPR.
Training in Trauma Informed Care, Cultural Sensitivity, Stigma, and/or Harm Reduction.
Minimum 6 months of experience working with marginalized, high risk and vulnerable populations.
Working knowledge of harm reduction practices, abuse and trauma, sexual exploitation, addictions, mental health, homelessness, inner city, and Indigenous culture.
Knowledge of and experience with Motivational Interviewing and using evidence-based models of care.
Expert knowledge of Edmonton community resources for housing, funding, ID, shelter, and basic needs.
Demonstrated experience de-escalating crisis and potentially violent situations with individuals under the influence of drugs or alcohol, under stress &/or struggling with acute/chronic mental health crises.
Demonstrated experience completing housing referrals/applications, AISH or other funding applications.
Demonstrated ability to collaborate with various social and healthcare disciplines to deliver person centered care.
Comfortable using mobile technology- smartphones and phone applications, mobile laptops, Google Drive, Google Calendar, electronic platforms for client documentation.

Responsibilities

Work collaboratively as part of the ACE Team to connect clients to social supports.
Creative problem solving for client social needs including food access, funding supports, emergency pet care, family supports, furniture, counseling, and supportive resources.
Complete required housing assessments or referrals such as the Service Prioritization Decision Assistance Tool (SPDAT) and provincial assessments.
Navigate and support clients in accessing appropriate income funding available as well as health benefits.
Strong ownership of care planning as it relates to social supports, follow through and follow up.
Effectively delegate follow up tasks to other team members to ensure continued progress during off-shift days.
Efficiently document client care notes on Med Access EMR.
Educate other ACE Team members of existing gaps, new resources, or alternative ways to improve client care.
Engage, communicate, and advocate with a variety of health and social audiences to improve existing systemic barriers.
Comfort driving, getting in and out of a vehicle and entering homes, shelters, community drop in spaces to see about 30 clients daily.