Health Related Social Needs (HRSN) Navigator

New Directions Youth & Family Services • Buffalo, NY

6d • $22 - $23 • Hybrid

About The Position

The HRSN Navigator will provide screenings and navigation services for anyone who meets the eligibility criteria within the WNY or Finger Lakes regions (WNYICC/FLIPA). The Navigator will take a holistic approach to coordinating a range of services to best meet the individual’s needs. The Navigator will utilize a strength-based, trauma informed, and person centered approach for screening/navigation. Screening and navigation are provided in home and community settings. New Directions Health Related Social Needs Services provides a holistic approach to meeting the needs of the individuals served.

Requirements

• Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds
• Ability to work effectively with children/youth with behavioral, emotional and/or mental health challenges and their families
• Ability to accept supervision and perform as part of a team
• Ability to be flexible and adapt to change
• Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New Directions Driver’s License policy and Auto Insurance policy
• Ability to pass annual physical for Category 1 job classification in accordance with New Directions Employee Health policy
• Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and healthy working conditions.
• Bachelor’s degree in Human Services or related field + 2 years of relevant experience OR High School Diploma + 4 years of relevant experience
• Relevant experience includes care coordination, community-based client services, community health work, or roles in healthcare, public health, non-profits, or similar fields.
• Commitment to Diversity, Equity, and Inclusion

Nice To Haves

• Therapeutic Crisis Intervention (TCI)
• First Aid/CPR
• Community Safety Training
• Casey Life Skills facilitation

Responsibilities

• Provide empathetic and culturally competent screening for social determinants for health to community members telephonically, virtually and/or in-person
• Process screenings and referral intake daily including calls with potential program participants, documentation, and insurance/eligibility verification
• Receive, prioritize, monitor and triage screenings and referrals that require services connections across community-based and organizations
• Document progress and action taken with each referral and every interaction in the overseeing body (WNYICC/FLIPA) IT platforms as required
• Conduct telephonic, virtual or in home assessments with community members
• Maintain effective communication with community members and/or referring organizations to ensure acceptance and resolution of referrals by the receiving organizations or to redirect the referral to another provider if necessary
• Refer eligible youth from 0-21 to health homes and other Medicaid funded programs within agency
• Attend meetings/workgroups with the overseeing social care network
• Documentation will be done within the IT platform and transportation platforms within WNYICC/FLIPA
• Documentation will be completed within the necessary timeframes created by the overseeing SCN
• Maintain 120hrs of billable services per month
• Provide support to members who have questions or concerns regarding needs and services
• Perform additional duties as assigned by supervisors

Benefits

• Medical, dental, and life insurance
• 401k with up to 3% agency match
• 105 hours of paid time off in the first year
• 13 agency holidays
• Flexible scheduling
• Opportunities for professional development and advancement
• A supportive agency culture where over 30% of staff have been with us for 10+ years

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree