Social Media Support Agent

Accenture•St. Catharines, ON

2d•Onsite

About The Position

Join Accenture Niagara’s Growing Team as a Social Media Content Creator! Do you love discovering and following social media creators? Have a passion for content creation? This exciting opportunity is for YOU! We’re looking for Media Experts to support our new Social Media Content Creators, helping them grow their following, engage their audience, and maximize their platform potential. Build relationships, educate, and make a real impact in the social media space! What Sets Us Apart: $19.62/hour starting wage Fast-track growth opportunities – many of our new hires advance within 6–12 months. Ranked a Canada Top Employer for 13 years running! What We Offer: Competitive pay with annual merit increases Comprehensive benefits package: health, dental, wellness programs, RRSP, paid time off, and more! Full-time, schedules between 35-44 hours/week Paid, comprehensive training (2-8 weeks) Post-training coaching and support for up to 3 months A supportive, inclusive work culture with a sense of community and volunteer opportunities NOC Code 6552 Your Role: As a Media Expert, you’ll be the go-to point of contact for our Creators, helping them build their brands and achieve success on social media. Your day-to-day includes: Educating Creators on platform strategies and technology Analyzing trends and key metrics to drive success Managing relationships with ~300 partners, supporting them through calls, emails, and outreach Presenting tailored solutions to help partners grow their brands

Requirements

1+ year of customer service experience
High School Diploma or equivalent
6+ months in Marketing/Social Media/Sales or internship in these fields
Excellent written and verbal communication skills
A passion for social media and customer service

Nice To Haves

Social media experience
Familiarity with online ads and digital tools

Responsibilities

Educating Creators on platform strategies and technology
Analyzing trends and key metrics to drive success
Managing relationships with ~300 partners, supporting them through calls, emails, and outreach
Presenting tailored solutions to help partners grow their brands