Social Media Manager

US Mobile • New York, NY

4d • $125,000 - $150,000

About The Position

US Mobile is seeking a Social Media Manager who lives on the internet and understands what makes content shareable. This role is responsible for establishing US Mobile as a mobile carrier that people want to follow, with a platform that stands out from competitors. The Social Media Manager will own the day-to-day voice of US Mobile across all channels, ensuring consistency and understanding the business impact of social media efforts. This is a hands-on position focused on content creation, community management, and performance analysis.

Requirements

• 3-5 years of hands-on social media experience at a brand, agency, or fast-moving startup
• A portfolio or examples of content you personally created, wrote, or edited
• Comfort being both the creative and the analyst: you can shoot/edit a TikTok in the morning and defend a KPI dashboard in the afternoon
• Excellent, adaptable writing – you can shift tone across platforms without losing a consistent brand personality
• A genuine, current relationship with the internet: you know why something is funny or shareable before it's explained to you
• Bias for action – comfortable publishing and iterating in real time rather than waiting for a dozen rounds of approval
• Experience with social analytics/listening tools

Nice To Haves

• Bonus points if you've grown an account from a cold start

Responsibilities

• Own the day-to-day tone across TikTok, Instagram, X, Reddit, and YouTube
• Partner with content team to conceive, script, shoot, and edit social-first content, from quick-turn reactive posts to planned campaign content
• Build and manage the content calendar, balancing always-on posts with product launches, network news, and cultural moments
• Spot trends and platform shifts early, and translate them into brand-relevant content
• Partner with internal and external teams to keep messaging and brand experience consistent without sounding like a robot
• Set and report on social KPIs (e.g. follower growth, engagement, traffic, and downstream conversion/signups) and use them to shape what we make next
• Run regular performance reporting and translate the data into specific "do more of this, kill that" recommendations
• Identify and act on opportunities to turn organic social moments into acquisition or retention wins
• Keep a pulse on competitors and the broader culture landscape to inform what US Mobile should be doing next
• Manage community interactions and inbound engagement across channels, maintaining a distinct, human brand voice in every reply
• Monitor for and jump on real-time cultural and platform moments with a bias for speed over polish
• Surface user-generated content, fan moments, and community insight back into the content pipeline

Benefits

• Annual company offsite and hackathon in a global destination. Past locations include Dubai, Japan, and Hawaii, with New Zealand planned for 2027
• Competitive Salary
• Gym reimbursement
• Commute reimbursement
• Flexible working hours
• Professional development stipend
• Flexible time off
• Cell phone service (up to $100/mo)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed