Social Media Investigator

Allied Universal•Indianapolis, IN

About The Position

Allied Universal is hiring a Social Media Investigator to use social media and other open-source information to help detect, investigate, and flag threats to a high-level customer’s business. These may include physical security risks, scams, and other issues that could harm the organization or its employees. The role involves researching targeted individuals, identifying relevant digital indicators and contextual information, developing cases, and promptly escalating potential risks. The investigator works collaboratively with investigative, security, legal, compliance, and business partners while maintaining confidentiality and following procedures for sensitive information.

Requirements

One of the following education and experience combinations: a bachelor’s degree in Business, Criminal Justice, Communication, Library, Information, or Political Science, or a related field; an associate’s degree in one of those fields or a related field plus at least four years of relevant experience in a research-focused position; or a high school diploma or equivalent plus at least six years of relevant experience in a research-focused position.
At least one year of experience in a research-focused position.
Basic Microsoft Office skills, including Word and Excel.
Excellent oral and written interpersonal skills and the ability to work collaboratively with staff and management at all levels.
Strong analytical and decision-making abilities, including critical thinking and the ability to evaluate incomplete, conflicting, or rapidly changing information.
Ability to initiate and coordinate activities to meet goals and objectives.
High level of ethics and integrity.
Ability to handle multiple priorities, work independently in a team environment, and deliver high-quality results.
Time-management skills and ability to consistently meet deadlines.
Ability to manage competing priorities and escalate concerns appropriately.
Basic familiarity with financial services terminology and related business concepts.
Investigative tenacity, curiosity, and persistence; ability to pursue action thoroughly and creatively while remaining objective and evidence-based.
Problem-solving ability, including breaking down ambiguous issues, testing assumptions, and identifying practical paths forward.
Digital fluency and understanding of how users communicate, organize, and obscure activity across social media and online platforms; familiarity with major social media platforms, online communities, messaging environments, and publicly available web-based research sources.
Business acumen and ability to apply foundational knowledge of financial services and trading concepts to investigative work.
Attention to detail, including capturing accurate information, preserving context, and avoiding unsupported conclusions.

Nice To Haves

Experience in analytical work, including social media investigations, open-source intelligence research, fraud investigations, or threat assessments.
Working knowledge of trading and financial services concepts such as equities, options, fixed income, cryptocurrency, market events, regulatory sensitivity, or insider trading risk.
Experience using Boolean search techniques, public records, online databases, social media monitoring tools, or investigative research platforms.

Responsibilities

Conduct social media and open-source research to support investigations involving potential physical security threats, scams, and other business-impacting concerns.
Identify urgent or high-risk indicators and communicate them promptly and clearly through escalation processes.
Identify, assess, and document relevant social media accounts, posts, profiles, pages, groups, images, videos, usernames, aliases, connections, and other digital indicators.
Follow established processes for data input and recognize when escalation is appropriate.
Collaborate with teammates while maintaining confidentiality and appropriately handling sensitive information.
Stay informed about social media trends, platform changes, terminology, and online behaviors that may affect investigative techniques or risk detection.
Produce accurate, well-documented investigative findings within expected timelines.
Proactively research and review highly targeted individuals.
Identify social media activity, digital indicators, and contextual information relevant to case development.
Escalate potential risks promptly and appropriately.
Maintain confidentiality and follow applicable procedures for handling sensitive information.
Build effective working relationships with investigative, security, legal, compliance, and business partners.

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
AD&D insurance
Disability insurance
Company retirement plans
Seven paid holidays annually at time and a half if worked
40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law
Paid orientation and training