Social Media Customer Service Representative
ACC PREMIERE•Raleigh, NC
•Onsite
About The Position
Shape the voice. Elevate the experience. We’re seeking a highly skilled communicator to represent our brand across digital channels. This role is ideal for someone who understands that every customer interaction is an opportunity to build trust, strengthen loyalty, and deliver a refined brand experience. If you bring a sharp eye for detail, a strong command of tone, and a thoughtful approach to service, you’ll thrive here.
Requirements
- Experience in customer service within a digital or social environment
- Exceptional writing skills with a refined sense of brand voice and tone
- Proficiency in Sprout, Zendesk, and retail e-commerce platforms (or comparable tools)
- Strong organizational skills with the ability to manage competing priorities seamlessly
- A proactive, solutions-driven mindset with a high standard of execution
Nice To Haves
- Bachelor's degree preferred
Responsibilities
- Deliver timely, thoughtful responses to customer inquiries across social media and e-commerce platforms
- Craft polished, on-brand replies to reviews and public feedback.
- Engage across Q&A channels on social platforms and e-commerce sites, delivering clear, confident guidance.
- Identify and escalate sensitive or high-impact issues with sound judgment
- Monitor trends and sentiment to proactively support brand reputation
Benefits
- Clear pathways for advancement and professional development
- Play a key role in shaping how our brand is experienced every day
- Join a team that values precision, creativity, and thoughtful communication
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
