Social Media Content Moderator - Onsite

Teleperformance • El Paso, TX

5d • Onsite

About The Position

TP is a global, digital business services company that delivers digitally powered business services to help brands streamline their business. With over 500,000 employees globally, TP focuses on supporting communities, clients, and the environment. The Social Media Content Moderator role is key in providing a positive social experience for all users by reviewing user-generated content on client platforms. This position is based on-site in El Paso, Texas. The role involves working in a collaborative and engaging environment, interacting with diverse individuals, and offers opportunities for career growth within the company.

Requirements

• Ability to work ON SITE at El Paso, Texas.
• Experience navigating internet websites including social media and commercial websites.
• Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material.
• Attention to detail.
• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Predictable and reliable attendance.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Moderating user-generated content on client platforms by reviewing graphic images, videos, and written content.
• Ensuring content meets community guidelines and escalating any content that violates defined parameters.
• Reviewing content to determine if community guidelines are met while upholding a high standard of accuracy and quality.
• Participating in frequent refresher training to implement correct policies.
• Complying with performance indicators or parameters defined by the specific client's operation.
• Reviewing, classifying, and/or eliminating highly sensitive content uploaded by users according to client-defined parameters.
• Investigating and resolving complex issues regarding content within agreed-upon turnaround times and standards of quality.
• Complying with corporate confidentiality policies and the proper handling of customer information to guarantee security.
• Participating in continuous training programs established by the company for optimal development.
• Complying with all orders, instructions, and procedures related to the role.
• Moderating traumatic, sensitive, and potentially offensive content.
• Providing trends and insights to develop improvements to overall processes and offering recommendations for process, policy, and product improvements.
• Remaining up-to-date on key workflow changes, operational guidelines, policy updates, and Community Standards.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED