Social Media Community Manager - English
About The Position
Social Element is seeking talented Part-Time (up to 29 hours per week) Hourly Paid Community Managers for a leading beverage company in North America. As a Social Media Community Manager, you will be the voice of the brand, responding to consumer queries and complaints, and engaging with the online audience. The role requires understanding the brand's social offerings, consumers, and products, while maintaining a bright, playful, and happy brand tone. You will utilize your knowledge of social media best practices and customer service skills to provide authentic interactions, ensuring brands connect with their communities and build positive associations in a human, genuine, and caring manner.
Requirements
- Strong US English written skills, including excellent English language and grammar.
- Background experience in engagement, social customer care, and/or community management with a brand or digital agency.
- Experience in using Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube.
- Up-to-date knowledge of the latest social media trends and working knowledge of different audiences.
- Confidence with digital technology and using a variety of tech tools and platforms.
- Self-motivated and comfortable working remotely.
- Operating system: Windows 11 / MAC OS X version 14 (Sonoma) or higher with Admin credentials.
- At least 8GB RAM (16GB recommended).
- Secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload recommended).
- 40 GB available HDD (SSD recommended).
- A Webcam and headset.
- Android or iOS device for 2FA.
- A Facebook account may be required for SMS/SMM or FSD roles.
- Use of a touchscreen monitor without a keyboard and a mouse is not allowed.
Nice To Haves
- Availability to work across weekdays, evenings, and weekends.
- Availability on both weekend days is essential.
Responsibilities
- Respond to consumer's queries and complaints.
- Engage with the online audience on behalf of the client.
- Maintain the client's bright, playful, and happy look and feel.
- Provide every customer with an authentic interaction.
- Ensure brands are connecting with their communities and building positive associations.
- Remain human, genuine, and caring to every customer's needs and circumstances.
Benefits
- Hourly paid basis
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
