Social Media Analyst
About The Position
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Requirements
- 1-2 years in Social Media Management or Social Listening/Analytics.
- Expertise in navigating major social media platforms (Facebook, Instagram, Threads, X, TikTok, LinkedIn, Reddit, etc.) and knowing how to find information quickly on each one.
- Hands-on experience with social listening tools (e.g., Brandwatch, Meltwater, Sprinklr, or Sprout Social) and native platform analytics.
- Comfortable working a night shift or a flexible schedule.
- Proven ability to remain calm under pressure.
- Strong ability to translate "online noise" and sentiments into structured data, decks, and reports that provide clear insights to leadership.
- Exceptional written English skills with the ability to pivot between a professional corporate tone and a creative, engaging "brand voice."
- A deep understanding of internet subcultures, memes, and the nuances of employee sentiment in the BPO/Tech space.
Responsibilities
- Translate "online noise" and sentiments into structured data, decks, and reports that provide clear insights to leadership.
- Handle sensitive, high-stakes communication with discretion.
- Protect the brand across different time zones.
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- State-of-the-art workspaces
- Top-notch benefits
- Investment in career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
