Social Care Navigator

FORTUNE SOCIETY INC•New York, NY

4d•$27 - $30•Onsite

About The Position

The Social Care Navigator serves as an entry point for the delivery of HRSN services to The Fortune Society clients, engaging Medicaid participants to identify health-related social needs and connect them with appropriate community-based care. This position is responsible for screening individuals, assessing NYS Medicaid eligibility for HRSN, and enhanced-care services. The Navigator guides participants through the process of accessing support resources.

Requirements

Minimum of 2 years experience in a similar role required
Computer skills and ability to navigate analytic technology solutions for documentation, tracking, and review of data
High degree of self-organization and ability to work independently
Attention to detail with the ability to analyze data and make informed decisions
Excellent communication (listening, written, oral) skills and ability to communicate effectively in-person, via email and/or phone with clients and network partners
Comfortability presenting to various audiences (e.g., community-based organizations, healthcare providers, community members) and succinctly communicate key messages
Knowledge and experience working with vulnerable populations
possess cultural competency skills
Enthusiasm for assisting New Yorkers from various backgrounds

Nice To Haves

A Bachelor's degree is strongly desired, preferably with coursework in community health or similar.
Individuals with an Associate's degree (Health/Human Services) or High School Diploma/GED, plus significant experience in care navigation / coordination / intake capacity (specifically within the human services sector) will be considered
Bilingual or multilingual a plus
Strong leadership and management skills including the ability to set team priorities, identify and resolve issues constructively, assess staff performance, provide career mentoring and coaching
Knowledge of motivational interviewing and/or other coaching techniques preferred
Relevant personal experience is a plus

Responsibilities

Conduct outreach to NYS Medicaid NYS Medicaid participants to identify unmet social needs
Provide education on benefits and community supports available under the NYS Medicaid program
Screen individuals for health-related social needs using standardized tools
Assess eligibility for enhanced care services and community-based programs
Develop care management plans as applicable
Provide navigation support to connect individuals with appropriate services
Collaborate with care teams and community partners to ensure coordinated support
Document interactions, referrals, and follow-ups accurately in case management platform
Maintain HIPPA, 42CFR-part 2 confidentiality standards, and act with cultural sensitivity and empathy
Develop relationships with community groups/agencies in partnership with the Center
Adhere to agency, NYS Medicaid, and program-specific policies and procedures
Attend staff meetings, trainings, and other pertinent events as recommended by supervisors
Perform any other duties as required