Social Billing Coordinator-Accounting-Full Time

Pinehurst Careers • Pinehurst, NC

6d • Onsite

About The Position

The primary purpose of this position is to be responsible for handling all transient/social guest billing inquiries, from taking initial request to resolution.

Requirements

• High school diploma or general education degree (GED) and a minimum of one month of related experience; or an equivalent combination of education and experience.

Responsibilities

• Resolves guest billing disputes, or questions in a positive and friendly manner by doing adequate research necessary.
• Maintains appropriate records accurately.
• Position must be able to clearly communicate with guests, track and respond to all guest inquiries from simple 'copy of folio' requests to detailed investigation / resolution of more complex billing issues.
• Must be able to handle all guest comments and complaints in a professional manner, without taking guest 'critiques' personally, representing Pinehurst Resort in all communications.
• Must work closely with Reservations, Front Office, F&B Management, Golf Ops, Spa, and Retail to complete investigations.
• As part of final resolution of 'cases', must write up causal reasons and communicate to management in areas where issues originated so we can 'learn from mistakes' and plan to avoid repeat issues.
• Ability to learn / be proficient in: Agilysis/Visual One (V1) Property Management System (PMS) Front Office software, V1 PMS is the primary system and research must be done on reservations setup and guest folio billing details, Infogenesis F&B Point of Sale (POS) system to research food and beverage tickets, GolfPro / Agilysis Spa/Golf POS systems to research retail/golf/recreation tickets, FreedomPay credit card software to research credit card investigation / disputes, Spiceworks guest inquiry tracking system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED