Social Assistance Relationship Specialist
About The Position
The Social Assistance (SA) Relationship Specialist focuses on improving client services, facilitating communication, and ensuring that SA clients receive the support they need to find sustainable employment. This role is responsible for building, maintaining and nurturing relationships with Social Assistance (SA) delivery agents including Ontario Works (OW) and Ontario Disability Support (ODSP) partners, using data and performance insights to improve engagement strategies and improve referral outcomes. The ideal candidate will have a strong understanding of social assistance programs and possess excellent interpersonal and organizational skills.
Requirements
- Bilingual (English and French) an asset.
- Strong understanding of social assistance programs and benefits.
- Experience and knowledge of the landscape of local services that offer specialist support or those of different inclusion groups.
- Understanding of local public sector services and commissioned services.
- Experience working in an outcomes / target-based environment.
- Able to work autonomously and self-starter.
- Strong interpersonal skills: ability to build effective working relationships with internal and external partners.
- Ability to work with a wide variety of people (CEOs, senior managers, front line staff).
- Ability to build strong partnerships and identify opportunities for collaboration.
Responsibilities
- Build and maintain strong working relationships with Social Assistance (SA) delivery agents (OW and ODSP offices) and community partners.
- Communicate regularly with SA delivery partners to provide updates on project progress, successes, and challenges.
- Work in partnership with Social Assistance delivery partners to establish and support referral targets and strategies that increase client access to Employment Ontario services.
- Develop and deliver ongoing training, information sessions and resources for EO Service Provider Network staff and OW/ODSP partners on integrated employment services, referral pathways and effective practices.
- Monitor, analyze and interpret SA referral volumes, conversion rates, caseload trends and engagement activity to assess performance and identify opportunities for improvement.
- Identify performance trends, service gaps and opportunities across SA offices and EO service delivery.
- Translate data and performance insights into actionable recommendations to strengthen referral pipelines and improve client outcomes.
- Prepare clear performance reports, dashboards and summaries to support decision-making by leadership and key partners.
- Coordinate with internal operations teams to align services and resources with the needs of OW and ODSP clients.
- Stay updated on changes in social assistance legislation and ensure EO staff are informed.
- Coordinate with internal operations teams to align services and resources with the needs of OW and ODSP clients.
Benefits
- Competitive salary of $65,000 - $70,000 per year
- Comprehensive and flexible health and dental benefits
- Ongoing learning and development opportunities
- Generous time off policy to encourage work/life balance
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
