SOC / Patrol Dispatch Operator

Allied Universal • Santa Clara, CA

8d • Onsite

About The Position

As a SOC / Patrol Dispatch Operator in Santa Clara, CA, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. Join Allied Universal as a Dispatch professional supporting a dynamic commercial real estate location. In this role, you will monitor activity, coordinate communications, document incidents, and help respond to alarms and other security-related needs while delivering outstanding customer service. If you value teamwork, integrity, and a people-first culture, this opportunity offers a reliable and innovative environment where your experience can make a meaningful impact.

Requirements

• A minimum of 2 years of security-related experience is required.
• Proof of a high school diploma or GED is required.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Alarm panel experience is preferred.
• CPR certification is preferred.
• A state, county, and/or city issued security-related license is preferred.

Responsibilities

• Provide customer service to tenants, visitors, and property staff by carrying out site-specific procedures, communication protocols, and when appropriate, emergency response activities.
• Monitor phones, radios, alarms, and other communication systems to receive reports, prioritize calls for service, and dispatch security-related personnel in a calm, problem-solving manner.
• Document incidents, service requests, and unusual activity in dispatch logs and reporting systems, helping to support timely communication and follow-up.
• Coordinate with on-site personnel, property management, and/or first responders during incidents, building access issues, and other critical situations at the location.
• Support regular and random security-related patrol activity by maintaining communication with field personnel, tracking status updates, and relaying important information as needed.

Benefits

• Access to a retirement savings plan
• medical, dental, vision, basic life and AD&D, and disability insurance
• Discounts on top brands and services through our Perks Program
• Paid training
• Access to career growth opportunities
• Access to our exclusive technology to view and claim additional shifts to earn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED