Level II SOC Officer Alvarado, TX (National Accounts)

St. Moritz Security Services•Alvarado, TX

About The Position

St. Moritz Security Services, Inc. is hiring a Level II SOC Officer in Alvarado, Texas, for a National Accounts assignment. The role monitors CCTV and alarms remotely, provides remote access control, evaluates and resolves alarms, and supports emergency response and crisis management. The position also includes site security duties such as patrols, identifying and reporting risks, providing customer service, and responding to incidents in accordance with site post orders and company policies. This is a full-time, second-shift position scheduled Sunday through Thursday from 3:00 p.m. to 11:00 p.m., for 40 hours per week. The stated pay rate is $18.50 per hour. Candidates must have a high school diploma or equivalent and the required Texas Level 2 registration. SOC/console experience is preferred.

Requirements

High school diploma, GED, or equivalent.
Texas Level 2 registration/license required.
Must successfully complete a background investigation and, where required, a post-offer/pre-employment drug and alcohol test.
Must maintain active status of required registrations, licenses, and permits and carry appropriate documents while on duty.
Must have interpersonal, organizational, verbal, and written communication skills and be able to perform multiple tasks simultaneously.
Must be able to walk long distances and sit or stand for extended periods, and kneel and bend to look into tight spaces, with or without accommodation.
May need a current state driver’s license, a clean driving record as determined by the company, and the ability to safely operate a motor vehicle, golf cart, or bicycle if assigned.

Nice To Haves

SOC/console experience.
One to three years of professional-level work experience preferred.
Prior experience in security, law enforcement, military, or customer service highly desired.
Current or prior military experience or college education in the security field desirable.
Experience in scheduling, operations, or other security-industry functions is a plus.

Responsibilities

Monitor CCTV and alarms remotely and provide remote access control.
Respond to, evaluate, and resolve event alarms received at the console monitoring station.
Support emergency response incidents and crisis management.
Conduct regular and random interior and perimeter patrols, which may include walking, vehicle, golf cart, or bicycle patrols depending on assignment.
Identify and report security threats, unsafe conditions, hazards, and emergency situations.
Carry out site-specific safety and security duties, which may include customer service, loss prevention, visitor reception, elevator security, and loading dock security.
Write detailed, accurate, and legible incident reports, including unusual activities and how issues were resolved.
Contact site supervision, field management, or other appropriate individuals as directed or needed.
Follow site-specific post orders, policies, procedures, and company guidelines, including emergency response and use-of-force policies.
Respond to incidents, take appropriate action, complete required reports, and notify appropriate parties in a timely manner.
Maintain attendance and grooming standards and provide customer service in accordance with company requirements.
Participate in required company and site orientation and training programs.
Perform security, customer service, or support functions as directed by a supervisor or requested by the client.