Snowsports Supervisor

SPIRIT MOUNTAIN•Duluth, MN

5d•$20 - $22•Onsite

About The Position

The Snowsports Supervisor is a hands-on leadership role responsible for the execution of Snowsports programs and supervision of front-line instructors during winter operations. This position leads by example both indoors and outdoors throughout Snowsports operations—coaching instructors in real time, supporting guest interactions, and ensuring programs are delivered safely, smoothly, and consistently. This role serves as a front-line leader during assigned shifts, partnering with the Manager and Assistant Manager of Programming and Rental to execute established systems, standards, and programming plans. The Snowsports Supervisor is highly visible, action-oriented, and focused on instructor performance, program execution, guest satisfaction, and immediate problem-solving. Weekend availability is essential for the success of this role.

Requirements

1+ years of experience in Snowsports, ski instruction, hospitality, guest services, programming, or related field preferred
Previous leadership experience or supervisory experience preferred
Ability to ski or snowboard and teach at an appropriate level preferred
PSIA/AASI certification preferred, or willingness to obtain
Understanding or ability to learn POS and basic IT functionality
Proven ability to lead teams during high-volume periods
Strong interpersonal and communication skills
Ability to work in a fast-paced, dynamic environment while managing multiple priorities
Proven ability to problem-solve and make decisions in real time
Highly reliable with strong sense of accountability and ownership
Availability to work weekends, holidays, and during seasonal peaks as needed

Responsibilities

Supervises and coaches front-line Snowsports instructors and programming staff, ensuring strong service standards and consistent performance
Leads by example through active beginner hill and Snowsports desk presence, modeling guest interactions and service expectations
Provides real-time feedback and redirection to team members to improve performance and confidence
Supports onboarding and ongoing training of new and existing instructors
Oversees day-to-day guest-facing operations, ensuring smooth, timely, and efficient service and responses
Acts as a Snowsports point of contact during assigned shifts, making real-time decisions to maintain flow and service quality
Identifies and resolves operational issues as they arise, including staffing gaps, guest concerns, or program challenges, escalating issues when appropriate
Ensures Snowsports areas and workspaces are clean, organized, stocked, and prepared for business throughout the day
Assigns lessons based on availability, qualifications, experience, and program needs
Maintains awareness of business levels and adjusts team deployment accordingly
Actively engages with guests to ensure a positive experience and strong service presence
Handles guest concerns and service recovery situations promptly and professionally
Empowers team members to resolve issues while stepping in when escalation is needed
Monitors guest feedback and communicates trends or recurring issues to the Programming and Rental Management
Ensures adherence to established service standards, policies, program standards, and safety procedures
Supports execution of systems and processes developed by the Programming and Rental Manager including POS, pricing, and SOPs
Troubleshoots POS issues in collaboration with the Guest Services department and escalates unresolved issues as needed
Holds team members accountable for performance, attendance, cash handling, timely responses to guest inquiries, and employee conduct expectations
Partners with Programming and Rental management, Guest Services, Facilities, Events, and other departments to support daily operations and event execution
Communicates real-time needs, challenges, and updates to relevant teams to ensure alignment
Provides shift updates and communicates significant operational or staffing issues to the Programming and Rental Management
Other duties as assigned