Snow Sports Supervisor

Camelback Resort•Pocono Township, PA

1d•Onsite

About The Position

The Snowsports Supervisor is responsible for coordinating daily lesson operations, ensuring seamless communication between instructors and guests. This role oversees instructor scheduling, lesson assignments, and guest check-ins to provide an exceptional on-mountain experience.

Requirements

Excellent communication and interpersonal skills (verbal and written)
Level 1 PSIA/AASI or the ability to obtain a level 1
Ability to adapt
Must Successfully complete instructor training (provided by Camelback Resort)
Patience and passion of the outdoors and teaching
Must be capable of skiing/riding for prolonged periods of time
Ability to work a flexible schedule including weekends, holidays and evenings
Computer competency including Microsoft systems including but not limited to word and Excel

Responsibilities

Coordinate Instructors with daily lessons based on ability and guest need.
Ensure Instructors are teaching proper technique, appropriate to the ability level of the guest.
Track lesson completion and approve Instructors tasks through Flaik.
Promote safety amongst staff to give guests knowledge on how to remain safe while they ski/ride.
Act as a guest point of contact for any concerns, or guest service issues.
Adhering to the Customer Service Standards of Camelback Resort as well as all Company policies as outlined in the Employee Handbook.
Adhering to seasonal and daily Service Guidelines and Checklists.
Communicating effectively with all members of the Camelback Resort team.
Participating in the business planning process for the department and the resort.
Actively supporting all Company initiatives.
Resolve employee conflicts and concerns and internal conflicts while adhering to Camelback Resorts core values and guest standards.
Observe and enforce all resort and Learning Center policies.
Assist the Ski and Ride academy daily in all other Ski/Snowboard School functions as required.
Participate in clinics and complimentary skiing/riding to ensure constant improvement of personal skills.
Greet guests and direct guests to proper lesson locations.

Benefits

Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
Paid Training to gain skills, knowledge, and experience for professional development.
Not to be missed employee events throughout the season.
Referral Bonuses – invite your friends to work with you!
Competitive wages and advancement opportunities.
Interact with people from all over the world!
Next day pay, through PayActiv.
Tuition Reimbursement
Medical, dental, vision insurance, 401K
Vacation and PTO