Snow Sports Sales

Berkshire East Ski Resort • Charlemont, MA

4d • Onsite

About The Position

This role involves informing customers about lesson and program offerings, knowing the resort's products, prices, hours, and availability, including discounts and special promotions. The position requires handling phone calls, emails, and guest complaints professionally. Responsibilities include making reservations, collecting payments, checking in guests for lessons, and selling ski and snowboard related products and services. The role also involves managing cash and credit transactions, handling the till, and preparing nightly deposit bags. This is a full-time position from mid-December to early March, typically 35-40 hours per week, with part-time hours available from early December to mid-December and early March to late March, typically 15-20 hours per week. There is an opportunity to grow into a year-round position.

Requirements

• Skilled in providing excellent customer service.
• Specialist knowledge of lesson options and snow sports activities.
• Computer savvy, able to quickly learn sales and reservation programs.
• Excellent interpersonal skills, friendly and helpful disposition.
• Outstanding communication skills in person and on the phone.
• Neat and professional appearance; portray a positive company image.
• Able to count cash and perform simple mathematical functions.
• Plan & prioritize workload to assure all tasks are done & deadlines are met.
• Communicate ideas effectively and actively listen to guests & co-workers.
• Interact with team members effectively and put company goals first.

Responsibilities

• Inform customers about lesson and program offerings
• Know the resort's products, prices, hours and availability.
• Know discounts, special pricing, or other marketing promotions.
• Answer phones, retrieve voice messages and return calls.
• Respond to emails directed to Snow Sports.
• Handle guest complaints in a professional and diplomatic way.
• Direct guests & visitors to the appropriate location or staff when required.
• Make reservations, collect payment, and send confirmations.
• Check in guests for snow sport lessons.
• Sell ski and snowboard related products & services (tickets, rentals, lessons).
• Process cash, credit & gift card transactions accurately & efficiently.
• Manage the till, count, start cash and prepare nightly deposit bags.
• Perform other tasks as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed