Snow Sports Sales
About The Position
This role is responsible for informing customers about lesson and program offerings, knowing the resort's products, prices, hours, and availability, and understanding discounts and special promotions. The position involves handling customer inquiries via phone and email, managing reservations, processing payments, and selling ski and snowboard related products and services. The role also includes checking in guests for lessons, handling guest complaints, and managing cash transactions and deposits. There is an opportunity to grow into a year-round position with Berkshire East.
Requirements
- Skilled in providing excellent customer service
- Specialist knowledge of lesson options and snow sports activities
- Computer savvy, able to quickly learn sales and reservation programs
- Excellent interpersonal skills, friendly and helpful disposition
- Outstanding communication skills in person and on the phone
- Neat and professional appearance; portray a positive company image
- Able to count cash and perform simple mathematical functions
- Plan & prioritize workload to assure all tasks are done & deadlines are met
- Communicate ideas effectively and actively listen to guests & co-workers
- Teamwork: Interact with team members effectively and put company goals first
Responsibilities
- Inform customers about lesson and program offerings
- Know the resort's products, prices, hours and availability
- Know discounts, special pricing, or other marketing promotions
- Answer phones, retrieve voice messages and return calls
- Respond to emails directed to Snow Sports
- Handle guest complaints in a professional and diplomatic way
- Direct guests & visitors to the appropriate location or staff when required
- Make reservations, collect payment, and send confirmations
- Check in guests for snow sport lessons
- Sell ski and snowboard related products & services (tickets, rentals, lessons)
- Process cash, credit & gift card transactions accurately & efficiently
- Manage the till, count, start cash and prepare nightly deposit bags
- Perform other tasks as assigned by the manager
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
