Snow School & Kids Programing Supervisor - Winter - Full/Part-Time

Alterra • The Blue Mountains, ON

5d • Onsite

About The Position

The Snow School Supervisor plays a key role in creating exceptional mountain experiences by leading, supporting, and inspiring the Ski & Ride School team. Responsible for lesson assignments, daily direction, and overall leadership of instructors. This position helps ensure every guest enjoys a fun, seamless, and memorable lesson experience. Responsibilities include delivering outstanding guest service at learning centres, adjusting day of schedules for instructors as needed by coordinating class assignments, and providing ongoing training, coaching, and seasonal performance evaluations for instructors. The Snow School Supervisor also helps drive team success through strong communication, positive leadership, and a commitment to creating a welcoming and energetic atmosphere for guests and employees alike. Successful candidates will demonstrate exceptional interpersonal skills, a passion for guest service, strong business acumen, and the organizational ability to thrive in a fast-paced, dynamic mountain environment. This is an exciting opportunity to lead a team, build memorable experiences, and help make every day on the snow a great one.

Requirements

• Previous Ski / Snowboard instructing experience.
• Experienced CSIA/CASI Level II, III or IV.
• Previous leadership experience.
• Computer proficiency an asset (i.e.: Outlook, Microsoft Teams, and SharePoint)
• Must be able to work outdoors in a physical role and lift to 50 lbs.
• Must be able to work flexible hours, including evenings, weekends and holidays (Christmas, Family Day weekend and March Break).
• Successful applicants who are 18 years of age or older will be required to provide a Vulnerable Sector Check.

Responsibilities

• Allocating lessons to Instructors.
• Ensuring team has the necessary support to assist with the operation of the learning center.
• Timecard submissions and editing within Flaik, Snow School Management software.
• Providing immediate response to product and service shortfalls.
• Providing staff with on-hill support, when the opportunity presents itself.
• Providing staff with immediate feedback when performance issues and good work are observed.
• Referring to the daily staff feedback when completing the individual pros seasonal performance evaluations.
• Managing the “Employee and Guest Experience”.

Benefits

• Complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed