Assistant Manager, Snow School - Winter - Full-Time

Alterra • The Blue Mountains, ON

5d • Onsite

About The Position

The Assistant Manager is responsible for cultivating the Snow School vision 'to be the most welcoming, friendly, and fun mountain community, inspiring a lifelong love of winter adventure'. This includes optimizing on-hill programming, training content and financial performance of the Ski & Snowboard School. They will work in cooperation with departmental leaders to ensure that the training content and standard operating procedures are both manageable for staff and are in accordance with the safety and service standard goals of these departments. The Assistant Manager will assist the Manager in capturing, analyzing and interpreting business data for the purposes of budgeting and business planning. In conjunction with the Administration Supervisor, they will also be responsible for the efficient and accurate execution of the scheduling and payroll systems.

Requirements

• 3-5 years of previous ski and/or snowboard instructing experience.
• Experienced CSIA/CASI Level II, III or IV.
• Completed post-secondary education in Commerce/Business or equivalent work experience.
• Minimum of 3 years people management experience required.

Nice To Haves

• Leadership experience within the Recreation industry/Blue Mountain.

Responsibilities

• Prepare, execute and document a comprehensive training plan for the department. This includes all mandatory training as per the Ministry of Labour (MOL).
• Set clear expectations for staff, motivate, coach, & recognize great performance. Implementing new policies and procedures and ensuring compliance.
• Monitor delivery of products and ensure quality meets the standards set by the department and the company.
• Assist Administrator Supervisor to provide daily support of all Snow School employees; ensure the accuracy and timeliness of Payroll, support point of sale development and product management and monitoring schedules.
• Control labour costs including monitoring and making recommendations on schedules according to budget and business levels; Assist with daily financial monitoring, reporting and action response.
• Coordination of accident/incident procedures along with documentation.
• Develop & maintain strong, positive working relationships with all Blue Mountain departments; specifically, Guest Services & Rentals, Group Services, Grooming & Snowmaking, Lift Operations, and Food & Beverage.

Benefits

• Complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree