SNAP Case Reading Team Leader

CAI • Newark, DE

3d • Onsite

About The Position

As the SNAP Case Reading Team Leader, you will lead the SNAP Case Reading team, ensuring efficient and effective operations across case reading services. The SNAP Case Reading Team Leader will lead the SNAP Case Reading team, ensuring efficient and effective operations across case reading services. This role requires a dynamic individual who can jump in to assist with any tasks, ensuring all processes run smoothly and meet Federal and State regulations. This is a full-time, salaried opportunity that is onsite in Newark, DE.

Requirements

• Associate Degree required
• Minimum of one year of management experience
• Minimum of one year case management or processing programs of assistance for State government experience
• Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience
• One year of data entry experience and customer service experience
• Experience with document imaging systems and related software
• Strong proficiency with Microsoft Office Suite
• Excellent organizational skills with strong attention to detail
• Strong written and verbal communication skills
• Ability to problem solve and work independently
• Solid interpersonal skills and ability to work as part of a team
• Ability to manage multiple priorities and drive work to completion
• Ability to evaluate and interpret complex policy and program information
• Familiarity with document imaging systems and related software
• Skill in communication, interpersonal relationships, motivation, organization, and management
• Transportation to/from office, dependable and on-time
• Available to work a minimum of one Saturday a month, if necessary
• Responsible and independent individual that wants to make a difference in the community
• Must be able to jump into any role as needed, providing support and ensuring smooth operations across all areas
• Flexibility to adapt to changing priorities and responsibilities

Nice To Haves

• Bachelor’s Degree in a related field preferred
• Knowledge of SNAP or Public Programs of Assistance eligibility
• Bilingual verbal and written communication skills
• OnBase experience

Responsibilities

• Supervise and manage operational staff responsible for case reading SNAP cases
• Collaborate in the development and implementation of organizational policies, practices, procedures, and the attainment of operating goals
• Provide and communicate overall vision and direction for the program
• Provide guidance and role-modeling to all program staff
• Conduct in-depth analysis of organizational processes and provide day-to-day support to ensure processes are running efficiently and effectively
• Monitor program/services metrics and staff productivity, creating and reviewing monthly metrics with clients
• Coordinate with other internal operations managers, as well as clients to meet and improve objectives
• Assess, identify, and report risks, develop mitigation plans, and act proactively to resolve any issues that may arise
• Monitor SNAP cases for review distributed from the client system and the assignment of work amongst the team daily
• Monitor all resource mailboxes, and ensure all requests are being handled in a timely manner
• Assist Case Review Analysts by ensuring case workers have made appropriate updates by the due date
• Investigate and document constituent complaints, provide supporting documentation, and testify before administrative bodies or court officials if necessary
• Identify fraud or abuse in the public assistance programs and report it appropriately
• Maintain the designated Excel spreadsheets to track metrics and provide reports on progress to the project’s manager
• Communicate with the Management Analysts and Solutions Consultant on a regular basis to determine workload volumes and delegate work as needed
• Assist with the workload and work Medicaid renewals or FFMs as necessary
• Develop new procedures, update or change existing procedures, and communicate and train staff accordingly
• Create training materials, standard operation procedures, and serve as a resource for staff
• Train and support team members in the case reading procedures
• Provide training opportunities to the client based on error trends

Benefits

• medical, dental, and vision insurance
• 401k retirement account access
• paid time off
• paid sick leave
• other paid time off as provided by applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree