SNAP Case Manager-NWGA

Latin American Association Inc•Atlanta, GA

17h•Hybrid

About The Position

The Latin American Association (LAA) is seeking a Benefits Enrollment Specialist / SNAP Case Manager to join the Family Well-Being Department. This role supports Public Benefits initiatives through eligibility screening, back-end support, and enrollment assistance for public benefit programs such as SNAP, Medicaid, TANF, WIC, and CAPS. The primary focus is on SNAP program enrollment, while also facilitating combined enrollment for additional programs and advocating for clients. The position offers an opportunity to gain a full understanding of the needs affecting the NWGA Latino population, including exposure to social work, federal aid programs, Spanish language skills, cultural diversity, social intervention, community events, and effective communication with diverse populations.

Requirements

Fluency in both English and Spanish-REQUIRED
Ability to multitask and work in a fast-paced environment
Basic public communication skills
Excellent computer skills and office administration skills
Strong interpersonal and communication skills, both written and oral

Responsibilities

Provide one-on-one bilingual pre-screenings of Latino individuals to determine public benefits eligibility.
Provide clients with a brief orientation about the Family Well Being Department (by phone and/or in person), intake clients, complete pre-screening forms and provide information about programs eligibility and supporting documents required.
Provide clients with referrals and access to stabilizing community resources, including primary health care, mental health services, civil legal aid and other supports.
Conduct follow up at 60 days to confirm receipt of SNAP benefits and provide additional support and services as necessary.
Support and coordinate food pantry activities and participate in food distribution events/access to nutrition if needed.
Conduct SNAP outreach events and presentations.
Keep the client verification forms organized and stocked both in hard copy and digital.
Assist clients with self-serve options to check their case and upload docs.
Assist with data entry.
Assist with the Public Benefit intake log to assist the case managers by gathering missing information such as client ID’s and DOB.
Assist clients with application/renewal for program benefits via Gateway application portal.
Assist with office coverage following the 4 in office and 1 work-from home schedule, communicating consistently with both the Managing Director in NWGA and the SNAP supervisor.
Comply with all organizational, departmental and program guidelines, policies and procedures.