SNAP® Case Manager

Lutheran Services Florida • Miami, FL

6d • Hybrid

About The Position

Lutheran Services Florida (LSF) is seeking a talented SNAP® Case Manager to make a positive impact on the lives of others. This role is responsible for the day-to-day case management and system navigation of SNAP® programs serving an under 12 population, a youth justice population, or a dually served population. The specific service population will be assigned based on the candidate's background and skill set. For dually served Case Managers, the role involves working directly with youth ages 12-17 who are involved or at risk of involvement with both the DCF and DJJ Systems, including running groups for this age range. The Youth Justice Case Manager role focuses on working with youth already involved with DJJ.

Requirements

• A Bachelor’s degree in Social Work or a related field.
• 1-3 years’ experience with structured groups and parent education groups is required.
• Excellent communications skills (verbal and written) are essential.
• A solid knowledge of the rules of grammar and punctuation are required.
• Basic computer skills that allow for creating Word and Excel documents are required.
• The ability to upload videos to Dropbox and use Video Conferencing Programs like Zoom is required.
• Must have knowledge of methods of compiling.
• Must have knowledge of problem solving techniques.
• Must display professionalism in the day-to-day operations of the office, which includes response to feedback, direction, suggestions, accepting responsibility, working as a team player, volunteering when needed, reporting whereabouts, promoting a cohesive working environment.
• Must also display professionalism in communications and on-going working relationship with outside agencies and organizations.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Adherence to Florida Law including but not limited to statute FS 744 and Chapter 39.
• Ability to sit or stand for extended periods of time, typically in an office or remote work environment.
• Frequent use of computer, telephone, and other standard office equipment.
• Must be able to lift and carry files, documents, or supplies up to 20 pounds.
• Ability to travel occasionally for home visits, community outreach, or training (as required).
• Visual and auditory acuity sufficient to perform detailed work, including reading fine print and hearing conversations in person or over the phone.
• Manual dexterity to operate a computer keyboard and handle paperwork.
• May require walking, climbing stairs, or navigating facilities during site visits or client interactions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

• community/agency liaison experience is desired.

Responsibilities

• Completes staff training as required by SNAP® and agency.
• Completes intake assessments for SNAP® including all required pre and post assessments.
• Responsible for the day-to-day case management and system navigation of SNAP®.
• Follows up on incoming referrals and schedules clients for intakes appointments.
• Monitors youth and family's progress through weekly compliance calls.
• Facilitates SNAP® curriculum within the fidelity of the model.
• Liaises with relevant community outreach responsibilities including, but not limited to community relations with: agencies including schools, community-based agencies, local DCF and DJJ community partners, state attorneys’ offices, and Police Departments to enhance outreach.
• Completes data reporting requirements for intake assessments and ongoing weekly data reporting requirements to all relevant systems in a timely manner (examples include: NETMIS, JJIS, Dropbox, and ASEBA, etc.).
• Ensures weekly materials are prepared and ready for SNAP® groups including handouts, manuals, and all other required items.
• Supports the SNAP® Coordinator with organization of food arrangements as needed.
• Participates in pre-briefing and de-briefing meetings weekly with other SNAP® Team members.
• Participates in weekly consultation calls with the Florida Network.
• Prepares technology that is required for weekly group delivery.
• Utilize a strength-based perspective to help youth and families strengthen and manage the quality of their lives by engaging the family, advocating on their behalf, initiating change agent activities, helping them access supports in the community, teaching problem solving skills, modeling productive behaviors, and assisting in the successful completion of youth and family developmental milestones.
• Works under the supervision of the SNAP® Coordinator and participates in staff meetings as requested.
• Must work well independently, as well as get along well with all other staff and outside contacts.
• Accurate, complete and timely submission of all required reports, both internal and external.
• Professionalism in all LSF matters.

Benefits

• Medical
• Dental
• Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level