Smile Consultant Trainer

Nuvia Dental Implant Center Careers • Salt Lake City, UT

6h

About The Position

The Smile Consultant Trainer (SCT) is responsible for training, developing, and improving the performance of Smile Consultants across two assigned regions. In partnership with Regional Business Directors (RBDs), the SCT identifies coaching opportunities, improves sales performance, reinforces consistent execution of the Nuvia sales process, and supports new programs, initiatives, and sales models. The role extends the work of the Director of Smile Consultant Training by maintaining consistent training standards while tailoring coaching to each region’s needs.

Approximately 50% of the role is spent traveling to field locations to onboard new Smile Consultants, coach existing team members, support new center launches, and reinforce best practices through live observations and hands-on development. The SCT contributes to faster new-hire ramp time, increased Collection per Consult (CPC), improved True Close Rate (TCR), higher net collections, fewer refunds, and the development of high-performing Smile Consultants who achieve revenue goals.

The role is evaluated on improvements in onboarding and ramp time, sales and collection metrics, refund reduction, consultant performance, training completion and coaching effectiveness, regional partnership, launch readiness, and employee development and retention. Success includes consistent training delivery, documented improvement for consultants receiving individualized coaching, and ongoing contributions to training and onboarding improvements.

Requirements

• Proven success as a high-performing Smile Consultant.
• Strong understanding of the Nuvia sales process and patient journey.
• Exceptional coaching, communication, facilitation, and presentation skills.
• Demonstrated ability to develop others through observation, coaching, accountability, and performance management.
• Strong analytical skills, including the ability to interpret performance metrics and create targeted development plans.
• Excellent organizational and time-management skills.
• High personal accountability and a passion for developing people.
• Ability and willingness to travel approximately 50% across assigned regions.

Nice To Haves

• Previous leadership experience as a Regional Manager, Trainer, Sales Manager, or in a similar leadership role.
• Experience leading field-based coaching and performance improvement initiatives.

Responsibilities

• Own the training, coaching, and professional development of Smile Consultants across two assigned regions.
• Lead onboarding and field training for newly hired Smile Consultants throughout their first 90 days.
• Provide side-by-side coaching through live observations, presentation feedback, objection handling, role-playing, and consult evaluations.
• Reinforce Nuvia’s sales methodology, presentation standards, and patient experience expectations, and follow up to ensure skills are applied in daily practice.
• Facilitate Bootcamp training sessions and reinforce the curriculum through continued field coaching.
• Support experienced Smile Consultants with advanced coaching and best-practice sharing.
• Partner weekly with each Regional Business Director to review individual performance, identify strengths and development opportunities, and prioritize coaching initiatives.
• Develop customized coaching plans for underperforming Smile Consultants in collaboration with Regional Business Directors.
• Monitor consultant performance using sales metrics and observational coaching, and maintain accurate records of coaching sessions, development plans, and training completion.
• Meet with each Regional Business Director one to two times per week to review performance, discuss coaching priorities, and establish action plans.
• Carry out agreed-upon coaching activities, including one-on-one coaching, role-play exercises, live consult feedback, and field development.
• Report coaching outcomes and progress to Regional Business Directors weekly, and provide timely center support based on regional performance needs and business priorities.
• Conduct second-round interviews for Smile Consultant candidates in assigned regions and partner with Recruiting and Regional Business Directors to identify and select candidates.
• Support new center openings by ensuring Smile Consultants are trained and prepared before launch, and provide onsite coaching during launch weeks.
• Provide actionable feedback to the Director of Smile Consultant Training to improve onboarding materials, curriculum, coaching frameworks, and sales processes.
• Recommend ideas, pilot programs, and best practices to improve training effectiveness.
• Model professionalism, accountability, positivity, and excellence as a culture leader across assigned centers.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed