SME Quality Assurance Specialist

Govcio LLC•Kearneysville, WV

1d•Hybrid

About The Position

GovCIO is seeking a SME Quality Assurance Specialist to support a critical government computer system for the U.S. Coast Guard (USCG) Software Yard – Product Delivery Service. This role is primarily responsible for writing, refining, and translating customer operational needs into clear, testable, and actionable requirements for applications developed by platform-aligned Product Teams. This position will be located in Kearneysville, WV, and will be a hybrid position.

Requirements

High School with 9+ years (or commensurate experience)
Proven experience facilitating user discovery sessions and translating complex operational workflows into structured functional requirements.
Comprehensive operational understanding of software testing lifecycles, traceability matrices, and defining clear, testable criteria for developers.
Strong experience collaborating with Product Owners, end users, and engineering teams to refine, manage, and prioritize product backlogs.
Proficiency using modern Agile tools (such as Jira, Azure DevOps, or ServiceNow) to document, track, and manage requirements throughout the software development lifecycle.
Strong foundational understanding of diverse IT domains, user-centric design principles, software quality gating, and release planning.
Active Secret Clearance

Nice To Haves

Experience supporting U.S. Coast Guard, Software Yard, or Department of Homeland Security (DHS) programs.
Familiarity with USCG mission software systems, maritime operational contexts, or PEO C5I environments.
Relevant professional certifications preferred (e.g., Certified Software Quality Analyst (CSQA), ISTQB Certified Tester, or Agile/Scrum certifications like PMI-PBA or PSPO).
Experience transitioning programs from legacy workflows to modern DevOps/DevSecOps software delivery models.
Understanding of automated testing frameworks and how requirements feed into behavioral-driven or test-driven development processes.

Responsibilities

Serve as a primary technical resource for ensuring delivered software products meet user needs, achieve operational adoption, and sustain mission performance.
Ensure that all requirements provide a solid foundation for user-centric design, robust testing, and rapid deployment.
Facilitate user engagement sessions and workshops to capture operational needs, clarify ambiguities, and translate them into actionable software requirements.
Write, refine, and maintain comprehensive customer requirements documents, user stories, and acceptance criteria.
Ensure all requirements are testable, traceable, and aligned with mission objectives to support robust automated and manual quality assurance testing.
Assist Product Owners and end users in articulating their functional needs and prioritizing requirements based on operational impact and urgency.
Collaborate closely with development teams and platform-aligned Product Teams to ensure requirements are technically feasible and accurately incorporated into product backlogs.
Maintain rigorous requirements documentation and matrices that support test planning, user acceptance testing (UAT), and user training frameworks.
Support modern software delivery models within the Software Yard to enable reliable, secure, and rapid deployment of mission-critical software.
Ensure all documented requirements and product baselines comply with federal software standards and government compliance regulations.