SME P&C

Capgemini • Chicago, IL

4d • $116,137 - $142,000

About The Position

Capgemini is seeking an experienced Property & Casualty (P&C) Insurance Subject Matter Expert (SME) / Senior Business Analyst to serve as a key liaison among business stakeholders, operations teams, technology teams, and solution vendors. The role brings deep P&C insurance domain expertise and knowledge of insurance payment operations to payment transformation and modernization initiatives. It ensures payment solutions align with business objectives, regulatory requirements, and customer experience goals.

The position supports the design, implementation, and optimization of payment solutions across claims payments, premium collections, ACH, real-time payments, digital wallets, card payments, payment gateways, and payment processing platforms. It analyzes current payment processes, defines future-state operating models, translates business needs into solution requirements, and supports testing, compliance, operational readiness, and implementation change activities.

Requirements

• Bachelor’s degree in Business, Finance, Information Systems, Technology, or a related field.
• 10–12 years of experience in P&C Insurance, payment operations, business analysis, or payment transformation programs within insurance carriers.
• Strong expertise in insurance payment ecosystems and payment processing workflows.
• Proven experience serving as a P&C Insurance SME and Business Analyst on large-scale transformation programs.
• Experience gathering, documenting, validating, and managing business and functional requirements.
• Strong understanding of ACH payments, real-time payments (RTP), wire transfers, digital payments, payment reconciliation, payment operations, claims disbursements, and premium billing and collections.
• Experience creating Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, process flows, and data mapping documents.
• Strong analytical, problem-solving, and decision-making skills.
• Experience working within Agile, Scrum, Waterfall, or Hybrid delivery methodologies.
• Excellent verbal and written communication skills and the ability to interact effectively with business and technical stakeholders.

Responsibilities

• Serve as the P&C Insurance domain expert for payment transformation and modernization initiatives.
• Partner with business stakeholders to understand payment-related challenges, opportunities, and business requirements.
• Lead requirements-gathering workshops, stakeholder interviews, and business process analysis sessions.
• Document business requirements, functional specifications, user stories, process flows, and use cases.
• Analyze current-state payment processes and define future-state operating models.
• Support implementation and optimization of claims payments, premium collections, ACH payments, real-time payments, digital wallets, card payments, payment gateways, and payment processing platforms.
• Collaborate with technology teams to translate business requirements into scalable solution designs.
• Conduct gap analyses and impact assessments, and recommend process improvements.
• Support vendor evaluations, solution assessments, and proof-of-concept activities.
• Facilitate User Acceptance Testing (UAT), test planning, defect management, and business sign-offs.
• Assist with regulatory compliance, audit readiness, and operational requirements related to payment processing.
• Develop business process documentation, training materials, and operational procedures.
• Ensure end-to-end traceability of requirements throughout the project lifecycle.
• Support change management activities and stakeholder communications during implementations.

Benefits

• Paid time off, including vacation (12–25 days depending on employee grade), company-paid holidays, personal days, and sick leave, as determined by policy.
• Medical, dental, and vision coverage, subject to local policy and eligibility.
• Retirement savings plans, such as a 401(k) in the U.S.
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior