Sme P&C

Capgemini • Chicago, IL

3d

About The Position

Capgemini is seeking an experienced Property & Casualty (P&C) Insurance Subject Matter Expert (SME) / Senior Business Analyst to act as a key liaison among business stakeholders, operations teams, technology teams, and solution vendors. The role applies deep P&C insurance domain expertise and knowledge of insurance payment operations to help ensure payment solutions align with business objectives, regulatory requirements, and customer experience goals.

The SME will support payment transformation and modernization initiatives, including the analysis of existing payment processes and definition of future-state operating models. The role covers solutions and workflows for claims payments, premium collections, ACH payments, real-time payments, digital wallets, card payments, payment gateways, and payment processing platforms. It also includes requirements management, solution assessment, testing, compliance support, documentation, and implementation change management.

Requirements

• Bachelor’s degree in Business, Finance, Information Systems, Technology, or a related field.
• 10–12 years of experience in P&C Insurance, payment operations, business analysis, or payment transformation programs within insurance carriers.
• Strong expertise in insurance payment ecosystems and payment processing workflows.
• Proven experience serving as a P&C Insurance SME and Business Analyst on large-scale transformation programs.
• Experience gathering, documenting, validating, and managing business and functional requirements.
• Strong understanding of ACH payments, real-time payments (RTP), wire transfers, digital payments, payment reconciliation, payment operations, claims disbursements, and premium billing and collections.
• Experience creating Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, process flows, and data mapping documents.
• Strong analytical, problem-solving, and decision-making skills.
• Experience working within Agile, Scrum, Waterfall, or Hybrid delivery methodologies.
• Excellent verbal and written communication skills, with the ability to interact effectively with business and technical stakeholders.

Responsibilities

• Serve as the P&C Insurance domain expert for payment transformation and modernization initiatives.
• Partner with business stakeholders to understand payment-related challenges, opportunities, and business requirements.
• Lead requirements-gathering workshops, stakeholder interviews, and business process analysis sessions.
• Document business requirements, functional specifications, user stories, process flows, and use cases.
• Analyze current-state payment processes and define future-state operating models.
• Support implementation and optimization of payment solutions, including claims payments, premium collections, ACH payments, real-time payments, digital wallets, card payments, payment gateways, and payment processing platforms.
• Collaborate with technology teams to translate business requirements into scalable solution designs.
• Conduct gap analyses and impact assessments, and recommend process improvements.
• Support vendor evaluations, solution assessments, and proof-of-concept activities.
• Facilitate User Acceptance Testing (UAT), test planning, defect management, and business sign-offs.
• Assist with regulatory compliance, audit readiness, and operational requirements related to payment processing.
• Develop business process documentation, training materials, and operational procedures.
• Ensure end-to-end traceability of requirements throughout the project lifecycle.
• Support change management activities and stakeholder communications during implementations.

Benefits

• Paid time off, including vacation of 12–25 days depending on employee grade, company-paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
• Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.
• The role may be eligible for additional compensation, such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior