Smart Solutions Specialist
About The Position
As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet. We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife. Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach. As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.
Requirements
- 4-year degree and/or 2-year technical degree with 2 years related technical experience
- Safety Training
- C.H.I.C.K Program Training
- Hot Works Training
- Ability to understand the hatchery activities, processes, key factors and to use the vocabulary needed.
- Advanced understanding of the automation and equipment functionalities and ability to use proper engineering vocabulary.
- Ability to understand the relations between Ceva's activities and the biological dimension of hatchery production.
- Ability to understand the principles of scientific model, attitude and approach.
- Basic understanding of Ceva's hatchery products.
- Ability to prepare and perform a marketing speech, using vocabulary and concepts
Nice To Haves
- 2+ years of related poultry work experience preferred
Responsibilities
- Coordinates with the Genesys Technical Manager, Territory Manager, and/or VSE Manager for the installation and support of Smart Solutions equipment (e.g., Genesys) and other hatchery automation systems.
- Works with the Genesys Technical Manager to ensure that the customer-required equipment is available and suitable for installation, meeting both local and customer safety and compliance specifications.
- Manages inventory of parts and supplies needed for equipment installation.
- Performs on-site equipment inspections, installations, and operator training.
- Performs evaluations and validation of Smart Solutions equipment, including routine maintenance and troubleshooting as required, which can occur after normal working hours.
- Conducts hatchery training, troubleshooting, and equipment services on Smart Solutions equipment installed by Ceva.
- Completes all required equipment reporting and documentation for designated customers and areas of responsibility.
- Frequently updates and consults with customers on equipment performance and opportunities for improvement.
- Advises customers and internal teams on system configuration, process improvements, and best practices to optimize operational efficiency.
- Operates with minimal supervision, making decisions that directly impact system performance and customer satisfaction.
- Performs process evaluations and reports for designated customers within the region of responsibility.
- Provides on-site training on the proper use of equipment and related bio aspects (e.g., chick quality).
- Serves as a trusted technical advisor to customers, guiding them through system optimization, continuous improvement, and operational excellence.
- Builds long-term customer relationships through consultative problem-solving, collaboration, and innovation.
- Provides feedback to Territory Managers, Key Account Managers (KAM), and Strategic Account Managers (SAM).
- Participates in customer meetings as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
