Solutions Specialist

TMX Group • Toronto, ON

9d • CA$90,000 - CA$95,000 • Hybrid

About The Position

Venture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team. Ready to be part of the action? As a Market Solutions Specialist, you will drive technical excellence by providing critical support for the seamless delivery of TMX trading and market data products to our diverse customer base. This role reports to: Senior Manager, Market Solutions Job Location: Hybrid (2-3 days in office) - based in Toronto, ON.

Requirements

• Minimum of two years of experience in a front-line customer service environment.
• Strong knowledge of the market data and securities industry is essential.
• Excellent interpersonal, written, and verbal communication skills.
• Strong computer and detail-oriented skills.
• Firm understanding of network fundamentals.
• Good troubleshooting skills.
• Collaborative team player who can work effectively with the business development team from a physically remote location, as well as other teams across the organization.

Nice To Haves

• Understanding of ITIL best practices and industry standards is an asset.
• Some experience with an internet based information delivery systems is an asset.
• Completion of the Canadian Securities Course is an asset.
• Completion of the Traders Training Course is an asset.
• Bilingualism is an asset.

Responsibilities

• Understand the equities market, industry economics, and customer business.
• Understand network fundamentals with the ability to analyze and troubleshoot network-related issues and provide front-line customer support.
• Understand basic network knowledge such as, but not limited to: Multicast, TCP/IP.
• Understand basic support tools such as, but not limited to: Netscout and Wireshark.
• Support clients with their market access needs, including certifying client technology and troubleshooting connectivity and latency issues.
• Liaise between external clients and TSX Information and Trading Technology (I&TT) groups to troubleshoot network and application connectivity issues.
• Monitor the health of Trading and Market Data systems.
• Coordinate customer communications with other TMX teams and business units as required.
• Gather market intelligence and engage product management with new development ideas.
• Integral part of the delivery of all Business Continuity, Incident Management, and Disaster Recovery plans.
• Monitor the activity of competitors in the territory and summarize to management with recommendations for action.
• Advocate for improvements to the team’s work practices and identify opportunities to promote work effectiveness.

Benefits

• Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!
• Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed