Smart Meter Solution Specialist

Nova Scotia Power • Halifax, NS

5d • Hybrid

About The Position

Company, Department: Smart Meter Operations Centre
Location: Halifax, Nova Scotia
Type of Employment: Permanent, Full-Time
Closing Date: July 8, 2026
We are looking for a Smart Meter Solution Specialist to join our Smart Meter Operations Centre team in Halifax, Nova Scotia. In this full-time, permanent role, you will play a key part in supporting Nova Scotia Power’s Advanced Metering Infrastructure (AMI) system, helping deliver reliable, data-driven services to our customers.
Our Smart Meter Operations Centre is a fast-paced, collaborative environment that supports critical business functions, including:
Customer billing and service connections/disconnections
Outage management
Customer-facing energy tools and platforms
Grid performance and data analytics
Reporting to the Manager of Smart Meter Operation Centre, you will join a dynamic team of professionals focused on maintaining and enhancing our AMI infrastructure. You will contribute to innovative solutions that improve operational efficiency, support data-driven decision-making, and enhance the overall customer experience.

Requirements

• A degree or Diploma in Engineering, Computer Science, Informatics or a related field.
• Around 3 years of experience in a technical solutions role at a multifunctional organization.
• Experience navigating and analysing large data sets with SQL.
• Experience supporting projects including requirements gathering, documentation, test planning and execution, and schedule and risk management.
• A curious mindset and strong critical thinking skills to help solve problems, troubleshoot issues, and identify opportunities for improvement.
• Strong written and verbal communication skills, with the ability to clearly explain complex technical concepts and recommendations to a variety of stakeholders.
• Demonstrated ability to handle multiple priorities and adapt as needed to changing priorities.
• Proven customer service skills.

Nice To Haves

• Experience in meter technologies and utility operations is considered an asset.
• Experience with data visualization tools (ex., Tableau, Power BI) is considered an asset.

Responsibilities

• Identify, analyze, recommend and implement new value opportunities through AMI technology.
• Configure and enhance AMI systems, including but not limited to Oracle Meter Data Management, Itron Head End System and Smart Meters.
• Investigate and resolve complex techno-functional issues in AMI tools and processes using large datasets and critical thinking.
• Contribute to a high-performing, data-driven team by supporting transaction processing and ensuring strong data quality standards.
• Build and maintain strong working relationships with other business units such as Customer Care, Billing Services, Meter Field Services, and IT, as well as with vendors & service providers supporting the Smart Meter Operating Centre.
• Share expert level knowledge with the Smart Meter Operations Centre team and associated business workgroups to maintain and advance key business functions such as billing services and outage restoration management.
• Design and implement new processes while improving existing ones to increase overall team effectiveness.
• Participate in AMI user groups, industry events, and peer discussions to stay current on system capabilities and identify new value opportunities
• Be responsible for your own personal safety and that of your co-workers by observing all Occupational Health and Safety Rules and Regulations.

Benefits

• Hybrid work model with one flexible remote workday.
• A comprehensive benefits plan
• 24/7 access to virtual health care services for you and your family through Dialogue
• Access to a free on-site fitness centre
• Employee and Family Assistance Program
• Parental leave top-up plan
• Wellness benefits
• Opportunities to advance within and between our affiliate companies
• A focus on employee development
• Available sponsored education programs
• Corporate investments in the places where our people live and work
• Mentoring opportunities
• Fundraising-matching
• Volunteer programs
• Various committees and employee resource groups
• Scholarships for children of employees
• Short-term incentive plan
• A Defined Contribution Pension Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree